We are currently looking to fill 2 shift positions : Days (Monday to Friday 8:00am to 5:00pm) and Evening (Monday to Friday 12:00-9:00pm) full time 42.5 hours per week.
Previous experience in Heavy Truck Industry experience is required.
Reporting to the Service Manager and Assistant Service Manager, the Service Advisor is responsible for scheduling service repair work and following the progress of repairs throughout the shift.
Key Responsibilities:
- Greet customers promptly and professionally, establishing strong working relationships.
- Maintain high levels of customer satisfaction and retention/
- Translate customer-reported problems to actionable work orders.
- Maintain customer records and enter data into computer databases
- Communicate technical information clearly to customers, including recommended repairs and maintenance.
- Prepare detailed cost estimates and obtain customer approvals.
- Monitor repair progress and provide timely status updates.
- Collect payment from customers for services rendered.
- Handle and resolve customer complaints regarding services, escalate to management as required.
- Review completed work orders for accuracy before closing.
- Maintain and establish digital communication with customers
- Obtain customer signature on repair orders.
- Other duties as assigned by management from time to time.
Basic Qualifications
- Previous experience in Heavy Truck, Automotive or related industry experience.
- High School Diploma or equivalent. College or post-secondary education is preferred.
- Competency in the following areas required; customer service, administrative skills, proficiency with software and computers.
- Strong interpersonal skills and customer focus.
- Excellent written and verbal communication skills.
- Must possess a current and valid G class driver license with a driving record that meets the insurability guidelines set forth by the company’s insurance carrier.
- Driver's Abstract
- Criminal Record Check
- the related duties as assigned by management from time to time.
We offer exceptional compensation and benefits, RRSP, training, and opportunity for advancement
Job Types: Full-time, Permanent
Pay: $20.00-$30.00 per hour
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
Work Location: In person
