Terrain at The Clayfield Hotel | Niagara-on-the-Lake, Ontario
About Terrain
Terrain is the signature restaurant at The Clayfield Hotel, a luxury destination in Niagara-on-the-Lake wine country. Our culinary program is rooted in seasonal, locally sourced ingredients and shaped by a deep respect for craft, place, and hospitality.
We deliver a dining experience that is refined, intentional, and deeply human—where warmth, precision, and genuine care exist side by side.
Role Summary
The Full-Time AM Server is responsible for delivering an exceptional breakfast and lunch experience, setting the tone for the guest’s day at Terrain. This role requires an early start at 6:00 AM, supporting the opening of the restaurant and the execution of a seamless morning service.
You will represent Terrain during breakfast and lunch service, ensuring every guest feels welcomed, cared for, and confidently guided through an elevated dining experience.
Key ResponsibilitiesGuest Service & Experience
- Deliver elevated, attentive service throughout breakfast and lunch service periods
- Greet and engage guests warmly, creating a polished and welcoming morning experience
- Anticipate guest needs and respond with efficiency, care, and confidence
- Guide guests through menu offerings with strong product knowledge and genuine enthusiasm
- Ensure every guest interaction reflects Terrain’s standards of warmth, precision, and hospitality
Service Execution
- Support 6:00 AM opening procedures, including mise en place, dining room setup, and service readiness
- Maintain a clean, organized, and fully prepared dining room for breakfast and lunch service
- Execute steps of service with consistency, accuracy, and attention to detail
- Coordinate effectively with FOH and BOH teams to ensure smooth pacing and service flow
- Maintain station readiness and contribute to a calm, efficient service environment
Team Collaboration
- Work closely with FOH and BOH teams to ensure seamless communication throughout service
- Participate in daily pre-service briefings and communicate guest needs or special requests clearly
- Support team members during peak periods with a collaborative, solutions-focused mindset
- Contribute to a positive, professional, and high-performing morning service culture
Product Knowledge & Standards
- Maintain strong understanding of menu items, seasonal ingredients, and beverage offerings
- Communicate menu details confidently and accurately to guests
- Uphold Terrain’s service standards through consistency and attention to detail
- Participate in ongoing training and development to support continuous improvement
Service Philosophy
At Terrain, we operate from a “yes-first” hospitality mindset—always seeking thoughtful ways to accommodate and elevate the guest experience.
Our service is defined by high standards, discipline, and calm execution under pressure. Luxury is not formality—it is ease, confidence, and genuine care delivered consistently.
Qualifications
- 1–3 years of serving experience (fine dining or upscale casual preferred)
- Ability to reliably work early mornings, including 6:00 AM start times
- Strong communication and interpersonal skills
- Calm, composed presence in a fast-paced environment
- Strong attention to detail and multitasking ability
- Passion for hospitality and guest experience
- Team-oriented mindset with a positive, professional attitude
What Success Looks Like
- Guests feel welcomed, remembered, and well cared for from the moment service begins
- Smooth, consistent breakfast and lunch service with strong attention to detail
- Strong coordination between FOH and BOH teams
- A calm, organized, and elevated morning service environment
- Consistent delivery of Terrain’s hospitality standards
Culture at Terrain
We value professionalism without rigidity, and excellence without ego. We are a team that takes pride in consistency, craft, and care—while maintaining a warm, approachable, and human presence.
At Terrain, hospitality is a shared standard. Kindness, accountability, and attention to detail define how we work and how we serve.
Pay: From $17.60 per hour
Benefits:
Work Location: In person
