As part of our energetic and talented Customer Care team, you will support the administration, coordination, and delivery of United Way’s Impact Speaker Program, while also supporting Days of Caring and other Facilitated Engagement activities during the busy campaign season. These programs help strengthen community engagement, build understanding of United Way’s impact, and create meaningful experiences that support workplace campaigns, donor engagement, volunteerism, and community impact. This role works collaboratively with internal teams, volunteers, workplace and community stakeholders and is responsible for volunteer coordination, scheduling, communications, data tracking, reporting, and program delivery logistics. The position supports workplace campaign speaker requests, facilitated engagement opportunities, and related engagement events and activities. This position reports to the Program Lead, Engagement Facilitation.
This is a temporary full-time Monday – Friday position (32.625 hours/week, half day on Friday). The term for this role will be July 20 - December 18, 2026.
About the role:
- Support Impact Speaker program activities including collaborating and liaising with internal and external stakeholders to identify needs and match companies and individuals with Impact Speakers.
- Schedule Community Impact Speakers for workplace campaign events, working with the Portfolio Leads, Workplace Fundraising & the Program Lead, Engagement Facilitation
- Support speaker and program evaluation. Action insights from staff and volunteer feedback as needed
- Utilize the VMS (volunteer management system) to coordinate volunteer shifts, data, and automated communications
- Submit impact speaker activity data & monthly reports to supervisor & the CRM team (Salesforce), ensuring accuracy of information and timely updates. Data includes activities tracking, organizations, audience size, volunteer hours, and more.
- Support reimbursement of expenses and honorariums for volunteers using internal processes and policies for approval by the Program Lead, Engagement Facilitation.
- Event support as needed
- Provide back-up administration and event support for engagement activities and events such as Poverty Simulations, Brain Game, Falling through the Cracks, Make the Month, Cabinet, and Product Drives.
- Support administration and post-activity communications for the Days of Caring Program. This includes working cross-collaboratively with the Program Lead, Engagement Facilitation and Service Hub team to support booked groups by tracking attendance/volunteer hours and sharing photos and surveys in a thank you email to every group post-event.
About you:
You possess strong administrative experience, including drafting correspondence, coordinating meetings, maintaining records, and serving as a liaison with internal and external stakeholders. You demonstrate proficiency in Microsoft Office Suite, including SharePoint, Microsoft Teams, and Adobe Creative Suite, while experience with Eventbrite, Classy, and Salesforce is considered an asset.
You have exceptional verbal and written communication skills, strong organizational abilities, and the capacity to prioritize competing demands while developing effective action plans. You are a creative and innovative thinker who applies critical thinking to analyze information, solve problems, and identify opportunities for improvement. Adaptable and flexible, they thrive in dynamic environments, effectively managing changing priorities and multiple responsibilities. Strong interpersonal and relationship-building skills are essential, with a demonstrated ability to foster trust, collaboration, teamwork, and open communication with diverse stakeholders.
Your background includes a high school diploma plus a minimum of two (2) to three (3) years of related experience.
The successful candidate for this position will be someone who shares our purpose to ensure no one in our community is left behind, is a difference maker in our community, and wants to connect to a bigger purpose.
You align with and integrate our core values throughout all organizational and business practices, and you consistently act with personal, professional, and behavioral integrity.
You see yourself in our Values.
We value and operate with a commitment to:
Creating solutions.
Continuous learning.
Being courageous in our work.
Capturing our customers’ hearts and minds.
Being insights driven and utilizing real data.
Applying a lens of equity and inclusion to all that we do.
Why work with us?
We are people who love what we do and are passionate about our work. We offer rewarding work, a positive workplace culture, and a total rewards package. Our work environment is a hybrid - with time spent both collaborating in the office as well as remotely.
United Way of the Alberta Capital Region takes a systems-wide approach to collaborate and deliver local programs and services that address multiple facets of community well-being.
At United Way of the Alberta Capital Region, we value the contributions our employees make in supporting and advancing our purpose and values and have a workplace culture where actions are aligned and focused on achieving our envisioned future. We believe that a balanced Total Rewards Program helps foster a culture and workplace experience where our colleagues will flourish to the benefit of those served through our United Way.
Fundamental to this is our commitment to pay equity and a living wage. As part of our Total Rewards Program, this position is also eligible for:
- Flexible hours (Hybrid work environment)
- Birthday off
- Professional Coaching
- LinkedIn Learning
- 4% vacation
- The hourly rate for this role starts at $22.80
United Way of the Alberta Capital Region is committed to creating an inclusive workplace that reflects our diverse community that we serve. We encourage candidates from diverse backgrounds and those who may need accommodation to apply to join our team. By incorporating a variety of experiences and perspectives, we create opportunities for innovative solutions and maximize the impact of our work.
To learn more about United Way of the Alberta Capital Region, please visit myunitedway.ca
United Way of the Alberta Capital Region has once again been recognized as one of the 2025 Best Workplaces™ in Government and Social Services.
