Position Summary:
The successful Restaurant and Events Manager oversees front-of-the-house cruise execution to ensure consistently high levels of quality, service and customer satisfaction while maintaining a high level of profitability.
Duties and Responsibilities:
Cruise Execution
- Manages front-of-the-house staff, including recruitment, training, coaching/discipline, and retention.
- Rotates as shift manager on cruises and ensures adherence to procedures detailed in the Product Management Guide. This includes thorough pre-cruise preparation, adherence to cruise scripts, supervision of front-line staff, proper execution of food & beverage service, and entertainment.
- Gathers pertinent cruise event details from the other departments to ensure special guest requests are fulfilled thereby ensuring complete guest satisfaction.
- Conducts pre-cruise meetings and communicates to front-line staff all necessary information regarding the cruise (seating charts, special bar packages, boarding procedures, etc.).
- Ensures that staff and guests adhere to all safety standards and procedures.
- Ensures that staff is trained and consistently follows and adheres to proper alcohol service guidelines thereby ensuring the safety of each guest.
- Ensures that all staff consistently follows and adheres to all health department sanitation codes and requirements thereby maintaining the Company’s strict standards of sanitation.
- Resolves guest service issues by utilizing strong customer service skills and exercising diplomacy in keeping with company objective of customer retention.
- Observes and identifies line-staff that require further training and development to ensure proper and effective service.
- Recommends and executes approved programs that improve the level of service and product quality. Staff Management.
- Recruits all front-line staff when necessary to fill vacant positions.
- Delivers training to all new front-line staff.
- Schedules front-line staff according to staffing matrix.
- Adheres to Company’s performance management guidelines for all discipline and termination situations.
- Recommends to the F&B Director the promotion of front-line staff to full-time annual positions.
- Develops positive working relationships with city department heads and peers.
- Develops strong teamwork within the staff.
- Helps develop and execute employee incentive programs.
Administration
- Adheres to established cash control procedures and ensures standards are maintained.
- Monitors costs and maintains cost control for assigned areas of responsibility, i.e. bar costs, concessions, etc.
- Administers payroll system including scheduling, checking, transmitting and processing.
- Plans, negotiates and executes collateral duties as assigned by F&B Director: bar, laundry/linen, gift shop, uniforms, galley, entertainment; scheduling for servers, server assistants, bartenders and cruise directors.
- Schedules front-line staff work periods to achieve maximum payroll efficiency.
- Ensures that all states and local health and alcohol control requirements are met onboard and that all employees are familiar with these requirements.
- Attends all scheduled meetings.
- Operates all restaurant systems (PC, restaurant cost analysis software, cash registers).
- Additional job duties as assigned.
Requirements & Qualifications:
- Minimum of 3 years of total restaurant experience in full-service, high volume environment.
- Degree preferably in a discipline related to the work of the position OR equivalent work experience.
- Must have a minimum of 2 years restaurant supervisory experience.
- Responsible alcohol service requirements. TIPS Certification required.
- Health department sanitations codes & requirements. ServSafe Certification required.
- Mathematical skills (addition, subtraction, multiplication and division) necessary to interpret reports and budgets.
- Strong customer service, organization, and interpersonal skills.
- Maintain a high level of organization, detailed oriented and meet deadlines.
- Handle multiple tasks/projects at one time.
- Establish and maintain effective working relationships as required by job responsibility.
- Listen effectively, assess the situation, determine relevant issues, & suggest solutions.
- Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.
- Must be able to effectively understand and convey written and verbal information to coworkers and guests.
- Maintain uniform and personal grooming in compliance with appearance standards.
- Will be required to be available for work nights, weekends and on all major holidays.
