Job Overview
We are seeking a dedicated and experienced full-time Live-In Building Manager for a property in Burnaby. You will be New Vista's representative in matters of resident relations and responsible for security, maintenance and administrative functions. You will be the front-line contact for our tenants to ensure successful tenancies, the safety an well-being of tenants, and the effective operation, maintenance and report of the building. Responsible to ensure public and common areas are maintained, and on-line records and other files/records are accurate/maintained. This role is live-in position.
Key Responsibilities
Tenant Relations:
- Handle tenant inquiries, complaints and requests promptly and professionally
- Maintain positive relationships with tenants to ensure satisfaction and retention
- Enforce lease agreements, including rent collection and lease renewals
- Communicate important information, such as maintenance schedules or policy changes
- Distribute tenant notices and letters as directed by the Property Manager or Property Assistant
- Book amenities, arrange for payment and complete check-in and check-out inspections
Property Maintenance:
- Oversee regular maintenance and repairs of the property
- Generate work orders for maintenance staff
- Request scheduling from Property Manager & Maintenance Supervisor and assist contractors and maintenance staff and accept completed work where required
- Perform routine inspections to identify and address maintenance issues
- Ensure the property is safe, clean, and well-maintained always
- Maintain an adequate supply of supplies and materials for the required maintenance and repairs
- Ability to carry up to 50lbs and other assigned duties
Leasing and Vacancy Management:
- Support the Property Manager with advertising and promotions for available and vacant suites
- Screen potential tenants, conduct background checks, and verify references
- Assist where needed on preparing and executing lease agreements with Property Manager/Assistant
- Schedule and complete move-ins and move-outs, including inspections and paperwork
Safety & Security:
- Enforce safety and security protocols
- Address security concerns and maintain a safe environment for residents
- Coordinate emergency response procedures and be available for emergencies
- Prepares detailed incident reports related to accidents, injury, damage to the property, altercations, or theft
- Provide site access to contractors
Building Regulations & Compliance:
- Ensure the property complies with local and state regulations
- Keep up to date with zoning laws, building codes, and housing regulations
- Maintain accurate records of all property-related activities
- Document maintenance requests, repairs, and lease agreements
- Keep records of tenant communications and lease renewals
- Provide updates on property performance, maintenance and financials
Leadership:
- Cooperate and monitor on-site staff, such as maintenance and cleaning personnel
- Foster a collaborative and productive team environment
- Prepare and submit weekly operations reports to Property Manager
- Identify areas for improvement and implement strategies to enhance property operations
- Stay updated on industry trends and best practices
- Be available for after-hours emergencies and coordinate emergency response teams when necessary
Performs minor maintenance duties in the assigned area:
- Minor electrical duties, such as changing fuses, stove elements, switch/outlet covers, light bulbs and tubes, check breakers, test emergency lighting, check/reset time clocks and adjust thermostats; inspection of electrical room in compliance with Fire Safety Plan
- Minor plumbing maintenance such as washer/stems, spouts/aerators, shower heads, flush handles, toilet seats, check shutoffs, caulk bathtubs, clean sink traps, snake drains and toilet auger to be used (if required);
- Minor carpentry maintenance such as hardware replacement (locks, stops, striker plate, handles, hinges and back sets), adjust weather stripping, repair/replace bathroom hardware and accessories, repair drapery tracks and fittings, secure broken windows and doors, touch-up painting and staining, adjust handrails, caulking, adjust door closers.
- Minor mechanical maintenance: Inspection of mechanical equipment
- Minor appliance maintenance such as change butter doors, freezer doors, crisper trays, bottle bars, moving and levelling of appliances, duct work repairs for dryers, replace supply hose for washers;
- Minor exterior maintenance such as fencing (re-nailing boards and repair hardware), repair/replace signage and numbers
- Performs various inspections on a regular basis e. boiler rooms, fire alarm logs, security systems, etc., or on vacancy and arranges for repairs and/or maintenance;
- Identifies minor deficiencies in the performance of routine work specifications (e.g. painting services, flooring, millwork, pesticides applications, etc.), reports to the Contractor and facilitates remedial Identifies and reports major deviations in contract performance to the maintenance supervisor;
- Provides assistance to and monitors work performed by contractors
- Reports hazards, unusual occurrences, accidents, and unsafe situations or faulty equipment/furniture to Property Portfolio Manager
- Other related duties as directed
Required Skills & Abilities
- Two (2) years of recent experience as a Building Manager or an equivalent combination of education, training and experience
- Strong knowledge of building structures and systems with an ability to recognize and address deficiencies
- Working knowledge of the Residential Tenancy Act & Provincial compliance regulations
- Demonstrates a positive attitude and passionate to maintain a great environment for tenants/residents
- Possess good organizational and problem-solving skills
- Intermediate MS Office skills (Word/Excel)
- Good interpersonal & communication skills and ability to build strong relationships with all levels across organization.
- Have a record of effective tenant relations, conflict resolution, facility maintenance and security, including compliance with regulations
- Valid BC Driver’s Licence.
Qualifications
- Grade 12, preferably with post-secondary education in the social services related field or has completed a Building Manager Certificate or Maintenance Program
What We Offer
- $52,000 - $57,000 per annum (compensation depending on experience) plus live-in accommodation
- On-Call as required (Mon to Fri)
- Group Benefits (extended health, dental, vision, Life, AD&D, Disability Insurance)
- Municipal Pension Plan with employer contributions
- 4 weeks Vacation
- 13 Statutory Holidays
- Additional paid sick leave credits (above & beyond the standard ESA)
- Professional development opportunities
- Supportive and collaborative team environment
- Company events and activities
- On-site parking
Additional Details
- Schedule: Monday to Friday, 8:00am - 4:00pm (37.5 hours work week)
