Receptionist / Administrative Assistant
About the Role
We are seeking a friendly, organized, and customer-focused Receptionist / Administrative Assistant to join our growing autobody repair facility. As the first point of contact for our customers, you will play a key role in creating a professional and welcoming experience while ensuring the office operates efficiently. This position combines front desk reception, customer service, and administrative support in a fast-paced environment. The ideal candidate is dependable, detail-oriented, and enjoys working with people while managing multiple tasks throughout the day.
Responsibilities
- Welcome customers and visitors in a friendly and professional manner.
- Answer incoming phone calls, emails, and online inquiries promptly.
- Schedule vehicle estimates, repairs, and customer appointments.
- Communicate with customers regarding repair status, appointments, and vehicle pickup.
- Process invoices, payments, and maintain accurate customer records.
- Assist with ICBC and insurance claim documentation and administrative requirements.
- Coordinate with estimators, technicians, and management to ensure smooth daily operations.
- Order office supplies and maintain an organized, clean reception area.
- Perform data entry, filing, scanning, and other general administrative duties.
- Manage incoming and outgoing mail, courier deliveries, and correspondence.
- Assist with accounts receivable/payable and basic bookkeeping duties as required.
- Support management with various administrative projects and day-to-day office operations.
Qualifications
- Previous experience in a receptionist, customer service, or administrative role is preferred.
- Experience in an autobody repair shop, automotive dealership, mechanical shop, or insurance environment is considered a strong asset.
- Familiarity with ICBC claims, estimating software (Mitchell, Audatex, CCC ONE, or similar), or accounting software is an asset but not required.
- Excellent verbal and written communication skills.
- Strong organizational skills with exceptional attention to detail.
- Ability to multitask and remain professional in a fast-paced environment.
- Proficiency with Microsoft Office (Outlook, Word, Excel) and general computer applications.
- Positive attitude, strong work ethic, and willingness to learn.
- Valid driver’s licence is considered an asset.
What We Offer
- Competitive compensation based on experience.
- Full-time, permanent position.
- Supportive and professional team environment.
- Opportunities for training, growth, and career advancement.
If you are organized, personable, and enjoy providing outstanding customer service, we’d love to hear from you. Join our team and help deliver an exceptional customer experience while supporting one of the area’s growing autobody repair facilities.
Pay: $23.00-$25.00 per hour
Benefits:
Work Location: In person
