Job Summary:
This role demands strong analytical capabilities with the ability to interpret and represent operational data, identify trends, assess operational risk, and provide data-driven recommendations to improve compliance, safety, and operational performance across airport operations.
Duties & Responsibilities:
Behavioural Competencies:
Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
Teamwork: Working collaboratively with others to achieve organizational goals.
Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Qualifications:
- University degree and/or acceptable combination of education, training and/or related work experience
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Minimum of 3-5 years of experience in Quality assurance, Safety assurance, Data Analysis, or equivalent.
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Certified Auditors are preferred (ISO/ASQ)
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Demonstrated experience utilizing PMP and/or Lean Six Sigma principles
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Demonstrated knowledge and/or experience in quality management principles and quality assurance is preferred
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Strong analytical and critical thinking skills with the ability to interpret operational data, identify trends, determine root causes, and provide data-driven recommendations to improve compliance, safety, and operational performance.
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Superior written and verbal communication skills
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Strong analytical and problem-solving skills
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Ability to adapt quickly to new situations, problem solve and affect positive change in a fast paced, dynamic environment
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Ability to Tavel across Porter’s network - Primarily Canada, USA, Mexico, Caribbean (25%-40% depending on operational requirement)
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Flexibility and availability to work varied hours, including weekends, if required.
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Able to obtain and hold all required security clearances, airport passes, and along with the ability to travel internationally (Canada, USA, Mexico, Caribbean)
Company Description:
Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.
