Join an Award-Winning Team
Do you enjoy being on the road, working independently, and building relationships with customers? We are looking for a reliable, customer-focused Service & Delivery Representative to join our growing team.
This position offers a consistent daytime schedule, an established customer route, and the opportunity to become a trusted partner for businesses throughout Calgary. Every day is different as you deliver products, maintain commercial coffee and beverage equipment, merchandise customer kitchens, and provide outstanding customer service.
No two days are the same, and we are willing to train the right individual.
What You'll Do
As a Service & Delivery Representative, you will be responsible for servicing an assigned customer route while delivering an exceptional customer experience.
Your responsibilities include:
- Delivering coffee, beverages, snacks, water products, and related supplies to commercial customers.
- Loading and unloading delivery vans safely and efficiently.
- Stocking and merchandising customer kitchens and coffee stations.
- Rotating inventory using FIFO practices.
- Cleaning and sanitizing commercial coffee equipment to food safety standards.
- Performing routine preventative maintenance and basic equipment troubleshooting.
- Reporting service concerns requiring technician support.
- Building strong relationships with customers and identifying opportunities to improve their coffee service.
- Taking customer orders and communicating product needs to the office.
- Maintaining accurate delivery records using company software.
- Collecting signatures and documenting completed work.
- Keeping the delivery vehicle clean, organized, and professionally presented.
- Following all company safety policies and Alberta traffic laws.
- Representing the company professionally at all customer locations.
What We're Looking For
The ideal candidate is:
- Friendly, professional, and customer focused.
- Self-motivated and able to work independently.
- Organized with excellent time management skills.
- Physically fit and comfortable with repetitive lifting.
- Detail-oriented and committed to quality service.
- Comfortable using tablets, smartphones, and route management software.
- Dependable with excellent attendance and punctuality.
- Able to think on their feet and solve problems independently.
Minimum Qualifications
- Minimum 3 years of licensed driving experience in Canada.
- Clean driver's abstract with no at-fault accidents or demerit points.
- Eligible to be insured under the company's commercial vehicle insurance policy.
- Valid Class 5 driver's licence.
- Able to repeatedly lift up to 50 lbs.
- Comfortable climbing stairs and delivering products into office buildings.
- Able to pass a criminal background check.
- Bondable.
- Excellent verbal and written communication skills.
- Customer service experience is considered an asset.
- Experience in delivery, merchandising, food service, hospitality, or route sales is an asset.
Physical Requirements
This is an active position that includes:
- Frequent lifting, carrying, pushing, and pulling.
- Loading and unloading delivery bins.
- Walking, bending, kneeling, and reaching throughout the day.
- Driving throughout Calgary and surrounding communities.
- Working both indoors and outdoors in varying weather conditions.
What We Offer
- Monday to Friday schedule.
- No evenings, weekends, or statutory holiday work.
- Paid training.
- Company vehicle provided during working hours.
- Uniforms provided.
- Stable full-time employment.
- Opportunities for advancement within a growing company.
- Supportive team environment.
- Employee product discounts.
Why Join Us?
We believe customer service is about more than making deliveries—it's about creating lasting relationships. Our Service & Delivery Representatives become trusted partners to the businesses they serve by delivering reliable service, maintaining equipment to the highest standards, and ensuring every customer has an exceptional experience.
If you enjoy working independently, staying active, and taking pride in a job well done, we'd love to hear from you.
Pay: $43,000.00-$52,000.00 per year
Benefits:
- Discounted or free food
- On-site parking
- Store discount
Application question(s):
- You understand that you will be required to provide a clean drivers abstract and a criminal reference check
Experience:
- Driving Experience in Canada: 3 years (required)
- Delivery driver: 1 year (preferred)
Work Location: In person
