Calgary, Alberta
Job Summary
The L3 Firewall Support Consultant is responsible for providing advanced technical support, administration, troubleshooting, and optimization of enterprise network security infrastructure, primarily focusing on Cisco Firepower/ASA and Palo Alto Networks firewalls. The role involves handling complex incidents, implementing security policies, driving root cause analysis, and ensuring high availability and security compliance across the network environment. Relevant enterprise references include skills around Palo Alto, Cisco Firepower/ASA, VPNs, security policy management, incident resolution, and network security engineering. [Hi Everyon...support. I | Viva Engage], [Open to In...lyst – Net | Viva Engage], [Hello All,...ewall/Netw | Viva Engage]
Key Responsibilities
Provide Level 3 support for Cisco ASA, Cisco Firepower (FTD/FMC), and Palo Alto firewalls.
Troubleshoot and resolve complex network security incidents, escalations, and service outages.
Design, review, and implement firewall security policies, NAT rules, and access control lists.
Configure and support Site-to-Site VPNs, Remote Access VPNs, IPSec, and SSL VPN solutions.
Perform firewall upgrades, migration activities, patching, and firmware management.
Conduct root cause analysis (RCA) and prepare incident/problem management reports.
Monitor firewall health, performance, capacity, and security threats.
Support IDS/IPS, URL Filtering, Threat Prevention, and Application Control features.
Collaborate with SOC, Network, Cloud, and Infrastructure teams during major incidents and security events.
Ensure compliance with security standards, audit requirements, and change management processes.
Participate in on-call support and major incident bridges.
Create and maintain technical documentation, SOPs, and knowledge base articles.
Skill Requirements
Primary Skills
Palo Alto Networks (PAN-OS, Panorama)
Cisco ASA
Cisco Firepower (FTD/FMC)
Firewall Policy Management
NAT, ACL, Routing & Switching
VPN Technologies (IPSec/SSL VPN)
Secondary Skills
Cisco Routers & Switches
Network Segmentation
IDS/IPS
F5 Load Balancer
AWS/Azure Network Security
Splunk, SolarWinds, Infoblox
Python scripting for automation (preferred)
These skills align with network security engineer profiles referencing Palo Alto, Cisco Firepower/ASA, VPNs, routing, switching, cloud security, Splunk, SolarWinds, and related security technologies. [Hi Everyon...support. I | Viva Engage], [Hello All,...ewall/Netw | Viva Engage], [Ready for...er or any | Viva Engage]
Other Requirements
6–10+ years of experience in Network Security / Firewall Administration.
Minimum 4+ years of hands-on experience with Palo Alto and Cisco Firewall platforms.
Strong understanding of TCP/IP, Routing Protocols, VPNs, and Security Architecture.
Experience in Incident, Change, and Problem Management processes.
Bachelor's degree in Computer Science, IT, or related field.
Preferred Certifications
PCNSE (Palo Alto Networks Certified Network Security Engineer)
CCNP Security / CCIE Security
Cisco Firepower Certifications
ITIL Foundation
Key Competencies
Advanced Troubleshooting
Incident & Problem Management
Security Risk Assessment
Stakeholder Communication
Documentation & Knowledge Management
Team Mentoring and Technical Leadership
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