1. Conducts intakes to the shelter based on established criteria. For clients not suitable for shelter, notifies Shelter Case Workers and identifies services on resource lists.
2. Welcomes new clients to Lookout, informing clients of the aid available and making clients comfortable through methods such as providing support, supervision, food, clothing and shelter.
3. Provides assistance to clients through methods such as identifying and sharing information on a variety of Lookout or external community/government resources including services providing: housing, meals, health, treatment, legal and financial needs. Documents the clients’ activities and resource usage based on client disclosure and worker provided information.
4. Follows up on immediate client crisis by performing duties such notifying emergency services,
5. Identifying support and service agencies or groups.
6. Completes and maintains related manual and computerized records and documentation by performing duties such as documenting interactions with clients, maintaining statistical data, completing individual files, medication charts and accounting forms.
7. Assists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toileting.
8. Assists clients with self-care skills through methods such as providing support and encouragement to clients to maintain personal hygiene, housekeeping, meal planning and preparation, financial obligations and appointments.
9. Provides assistance to clients and non-clients in need, through methods such as providing first aid, distributing medications as prescribed and in accordance with established health plans; provides health related information to medical workers. Receives and distributes money to clients following instructions from the source of funds.
10. Participates as a team member with other staff to ensure a safe and caring environment by performing duties such as responding to emergencies and supporting others through methods such as sharing knowledge and information.
11. Observes clients and their environments to ensure the safety of clients and the premises by performing duties such as reporting unsafe conditions, incidents and/or behaviors, interacting with clients including observing client behavior, investigating disturbances, dealing with client emergencies in accordance with guidelines and reporting incidents to appropriate staff or authorities. Defuses volatile situations through methods such as non-violent crisis intervention techniques. Records observations for communication to other staff.
12. Assists in providing orientation to new employees or students by performing duties such as familiarizing individuals with the policies and procedures or equipment of the facility and/or work area and demonstrating work procedures. Gives tours of services offered by Lookout.
13. Provides direction to client(s), volunteer(s) and/or community placements assigned to work area by performing duties such as demonstrating tasks, monitoring work, supporting client(s), volunteer(s) and/or community placements in completing functions and maintaining their work and attendance schedules.
14. Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted.
15. Responsible for complying with and contributing to all aspects of health and safety program.
16. Performs other related duties as assigned.
