Overview:
A structured Non-Gaming Surveillance Operator role is critical to the success of the River Cree Resort & Casino. The primary purpose of the Non-Gaming Surveillance Operator is to ensure the safety and well being of guests and associates of the River Cree Resort.
Reporting to the Surveillance Manager, the Non-Gaming Surveillance Operator monitors for activity that could be of harm to guests or the property.
Responsibilities:
- Continuously monitor cameras of the non-gaming areas of the resort.
-
Serve as central radio/phone dispatch for Resort Security.
-
Respond to Casino floor employee complaints about belligerent or difficult patrons
-
Dispatch Emergency Services as required
-
Create incident reports as per company directive
-
Maintains accurate logs in Property Central Reporting System
-
Promote and maintain the utmost integrity and the highest caliber of customer service and respect to all patrons, employees and AGLC personnel.
-
Provide evidence in legal matters that have resulted from criminal charges against patrons or employees.
-
To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
-
All other duties as assigned
Qualifications:
- Communication Skills: Must be adept in reading, writing and comprehension of the English language.
- Manual Dexterity: The Non-Gaming Surveillance Operator must have the dexterity to maneuver electronic surveillance equipment smoothly using a mouse or joystick.
-
Must have the ability to sit at a desk for extended periods of time.
-
Ability to communicate effectively on the radio.
-
Strong knowledge of MS Office Suite
-
Able to obtain an AGLC License
The schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays.
WE OFFER
-
A competitive wage and excellent benefits.
- Shuttle service from West Edmonton location.
- All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
- An opportunity to work within a progressive, exciting team environment.
-
An opportunity to work with a skilled Management team.
