- Receive and review commenced New Home Warranty policies and verify coverage.
- Explain coverage and claims process to homeowners and builders.
- Attend property as needed with detailed report provided to homeowner and builder concurrently.
- Set, evaluate, and maintain appropriate reserves.
- Gather and assess information to make coverage determinations.
- Investigate losses, collect, and review the relevant information.
- Retain and/or coordinate appropriate external resources.
- Oversee, monitor, and control costs associated with external resources.
- Subrogate against builder for occasions when Millennium has brought in a third-party contractor.
- Fully document claim files in a clear and concise manner.
- Collaborate with sales and underwriting.
- Foster and grow working relationships with contractors and vendors.
- Minimum of two (2) years of Home Warranty claims experience.
- Knowledge of Home Warranty Insurance Regulations, the Construction Performance Guide, Alberta Building Regulation and Alberta Insurance Act is required.
- Experience in the residential construction industry is considered an asset.
- Excellent communication and negotiation skills, including experience with claims management software and MS Office Suite.
- Strong analytical and problem-solving skills, with the ability to evaluate complex information and make informed decisions.
- High level of attention to detail, organization skills and ability to prioritize tasks.
- Valid Class 5 Driver’s License.
By joining Millennium Insurance, you will belong to a passionate and purpose-driven team. As part of the Wheaton Group Companies, we pride ourselves on being family oriented, socially responsible, and in doing business the right way. Millennium is proud to be Great Place to Work Certified for creating an outstanding employee experience and an amazing workplace culture. Some of the amazing benefits our employees have access to include:
- Flexible time-off and vacation program to support work–life balance
- Group Retirement Savings Plan with employer matching contributions
- Fitness subsidy to help you stay active and healthy
- Education assistance to support your professional growth and certifications
- Comprehensive health, dental, and insured benefits
- Health and lifestyle spending account for additional wellness and personal needs
- Access to employee discount programs to help you save on everyday purchases
