Customer Care Representative – Dental Laboratory
Location: Calgary, AB
Job Type: Full-time, Onsite
Schedule: Monday to Friday
Pay: $26–$27/hour, depending on experience
Job Overview:
A dental laboratory in Calgary is seeking a Customer Care Representative with a dental background to support a busy customer service and case coordination role.
The ideal candidate will have experience in a dental office, dental laboratory, or dental-related environment and will enjoy working with customers, handling calls and emails, and supporting incoming case documentation.
Responsibilities:
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Answer incoming calls and respond to customer emails professionally
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Communicate with dental offices regarding case questions, updates, and requests
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Review incoming case information, prescriptions, and photos
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Upload, organize, and manage case photos and related documentation
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Coordinate with internal lab departments to support smooth case flow
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Help resolve customer questions or case-related issues in a timely manner
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Maintain accurate records and provide excellent customer service in a very busy environment
Qualifications:
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Dental background required
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Dental office or dental laboratory experience strongly preferred
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Strong customer service and communication skills
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Comfortable handling a high volume of calls, emails, and case details
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Organized, detail-oriented, and able to multitask
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Professional, reliable, and team-oriented
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Comfortable working full-time onsite in a fast-paced dental laboratory environment
Benefits:
Comprehensive benefits package including:
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Company pension
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Dental care
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Disability insurance
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Life insurance
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On-site parking
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RRSP match
Work Environment:
This is a full-time, onsite position in a busy dental laboratory environment. The ideal candidate is friendly, organized, and able to manage customer communication while supporting accurate case flow and documentation.
