Job Summary:
Reporting to the Team Lead, Enterprise Platforms - Reservations, this position takes part in Porter initiatives from conception to post production. As part of a small but growing team, the Specialist, Enterprise Platforms - Reservations will play a key role in enabling Porter’s rapidly growing business environment through technology by integrating Porter’s Reservation and Airport Systems with other key corporate systems such as Flight Operations, Finance, GDS, NDC partners and the Web, as well as exposing and enhancing the functionality available through the Reservation and Airport system. The Specialist, Enterprise Platforms - Reservations will be responsible for the support, analysis, testing and the deployment of Porter’s Reservation and Airport System.
Duties & Responsibilities:
- Support company-wide implementation of reservation system related projects
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Provide second-level technical assistance and support to users of reservation and airport systems
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Serve as the internal point of contact for all system related requirements regarding reservation and airport operation systems and NDC channel
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Serve as the primary Porter contact with the reservation system provider support team
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Support third party product integration with the reservation system such as NDC
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Develop clear, concise and comprehensive training and design documentation
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Maintain and support multiple projects with multiple deadlines
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Responsible for analyzing and identifying strengths and weaknesses of Porter’s business processes and suggest areas of improvement
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Work with management team to ensure fiscally successful projects
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Maintain and periodically update system specific documentations and user guides
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On-Call support rotation (Premium + Overtime paid)
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Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
Behavioural Competencies:
Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
Teamwork: Working collaboratively with others to achieve organizational goals.
Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Qualifications:
- Experience (3+ years) with airline reservation and airport systems features and functionalities. Navitaire system experience preferred
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Bachelor’s degree in computer science or engineering (or equivalent) preferred
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Experience implementing, supporting and enhancing reservation and airport modules at an airline
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Experience integrating Reservation and Airport applications to a variety of other applications including Finance, GDS, Operations, etc.
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Technically proficient, with experience in system configuration, design, or development of airline reservations platforms—experience in aviation or similar industries is considered an asset
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Experience designing, implementing, documenting, monitoring and improving overall service procedures
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Ability to communicate clearly and effectively with business users and project management
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Superior written communication skills with the ability to construct user guides and documentation
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Excellent organizational skills and attention to detail
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Ability to work effectively within a team environment and accept direction
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Creatively generate innovative solutions by proactively approaching problems with curiosity and open mindedness, using existing information to its fullest potential
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Ability to maintain focus while working on multiple projects with multiple deadlines
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Ability to conduct oneself appropriately while working under pressure
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Proven interest and comfort working on technology initiatives
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Experience with Google productivity tools, such as Google Sheets, Google Slides, and Google Docs
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Ability to work after office hours for technical support issues
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Ability to travel when required
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Bilingual language capability (French) is an asset
Company Description:
Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.
