About the Job
Front Desk Agent / Guest Services Agent (Night Audit)
Location: Holiday Inn Express & Suites Aurora
Schedule: Part-time position with flexible availability required, including weekdays, weekends, holidays, and varying shifts based on business needs.
About Us
At Holiday Inn Express & Suites Aurora, we believe travel should be simple, smart, and comfortable. Our mission is to provide every guest with a welcoming and seamless experience from arrival to departure.
As a Front Desk Agent / Guest Services Agent (Night Audit), you are the face of our hotel and play a vital role in creating memorable guest experiences. You will be responsible for delivering exceptional customer service, supporting front desk operations, and ensuring accurate overnight auditing procedures when scheduled.
Key Responsibilities
- Welcome guests with a warm, friendly, and professional attitude.
- Ensure efficient and accurate guest check-in and check-out experiences.
- Assist guests with information about hotel amenities, services, and local attractions.
- Manage reservations via phone, email, and in person.
- Respond promptly and professionally to guest inquiries, requests, and concerns.
- Resolve guest issues independently or escalate them to management when appropriate.
- Process payments and maintain accurate guest records.
- Complete night audit procedures and daily reporting as required.
- Maintain a clean, organized, and professional front desk environment.
- Collaborate with other departments to ensure an exceptional guest experience.
Qualifications
- Previous customer service or hospitality experience is considered an asset.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities and attention to detail.
- Ability to multitask and remain composed in a fast-paced environment.
- Basic computer proficiency and willingness to learn hotel management systems.
- Flexible availability, including evenings, weekends, holidays, and overnight shifts.
- Ability to stand and move throughout the shift as required.
Why Join Our Team?
At Holiday Inn Express & Suites Aurora, you're more than just an employee—you’re part of a team that values respect, trust, teamwork, and professional growth. We are committed to creating a positive work environment where every team member is supported and recognized for their contributions.
What We Offer:
- Supportive and collaborative team culture
- Employee recognition programs
- Training and development opportunities
- Hotel discounts through the IHG employee travel program
- Opportunities for advancement within the hotel and IHG network
If you are passionate about hospitality, enjoy helping others, and thrive in a guest-focused environment, we'd love to hear from you.
Apply today and become part of a team dedicated to making every stay a great stay.
Job Type: Part-time
Pay: $18.90-$19.90 per hour
Experience:
- customer service: 1 year (preferred)
Work Location: In person
