Position: RQ00538 - Application Support Specialist - Intermediate
Location: 100 Queen St City Hall, Toronto, ON (Hybrid)
Contract
Must Haves:
- Hands‑on experience using ITSM tools (e.g., ServiceNow or equivalent) to manage, track, and resolve support tickets
- Strong working knowledge of SharePoint site administration, including: Permissions and access management (users, groups, inheritance), Site configuration, document libraries, and content structures, and Support of collaboration and document management features
- Experience supporting SharePoint migrations, deployments, or organization‑wide implementations, including post‑deployment stabilization and issue remediation
- Proven experience performing incident triage, analysis, and resolution in a production environment
Location: Hybrid 3 days in office, City Hall.
Public Sector Experience: Nice to have
Experience and Skill Set Requirements
Qualifications
- University or Community College diploma/degree in Computer Science, Information Technology, or a related discipline, or equivalent professional experience
- A minimum of three (3) to five (5) years of experience providing application support in an enterprise environment
- Demonstrated experience supporting Microsoft 365 and SharePoint Online, including user support, configuration, and issue resolution
- Proven experience performing incident triage, analysis, and resolution in a production environment
- Hands-on experience using ITSM tools (e.g., ServiceNow or equivalent) to manage, track, and resolve support tickets
- Strong working knowledge of SharePoint site administration, including: Permissions and access management (users, groups, inheritance); Site configuration, document libraries, and content structures; Support of collaboration and document management features
- Experience supporting SharePoint migrations, deployments, or organization wide implementations, including post deployment stabilization and issue remediation
- Ability to perform root cause analysis and coordinate issue escalation with technical teams
- Strong experience providing frontline user support and working directly with business clients
- Ability to clearly communicate technical issues and resolutions to nontechnical users
- Demonstrated focus on client satisfaction, service quality, and continuous improvement
- Experience developing and maintaining support documentation, procedures, and knowledge base articles
- Excellent written and verbal communication skills
- Strong organizational skills with the ability to manage multiple priorities in a fastpaced support environment
- Ability to work independently as well as collaboratively within a crossfunctional team
About Arthur Grand Technologies:
Arthur Grand Technologies is a leading provider of staffing and technology consulting services. Our company is managed by a team of professionals who have worked for big 5 consulting firms for 20+ years. We are a minority-owned staff augmentation and technology consulting company.
At Arthur Grand Technologies, we value our employees & contractors and strive to provide them with challenging, interesting work, market-relevant benefits, and opportunities for professional growth. If you have the necessary qualifications, and are excited to join a dynamic team, please send your resume to [email protected] for immediate consideration.
Thank you for considering Arthur Grand Technologies. We look forward to hearing from you soon.
Best regards,
Ramdas
Arthur Grand Technologies Inc
www.arthurgrand.com
Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)
Work Location: In person
