About the Role
CentricOps is the operational function that serves Product, Experience (Design), and Engineering as one unified team. It is not a representative body for any single discipline — it works across all three, removing friction, building culture, and creating the conditions for PXE to do its best work at scale.
We’re hiring a CentricOps Lead (PXE Operations) who will be the hands-on operator tier: you run daily execution, keep the machine moving, and ensure nothing slips.
Your core mandate? Run the work. Keep the engine moving daily. This is a doer role—deeply hands-on—not a strategist role.
What You Will Do
- Execute the day-to-day operational work that keeps PXE running smoothly (intake, triage, follow-through, closed loops).
- Maintain the PXE tooling stack: licence/seat provisioning & deprovisioning, seat hygiene, renewals calendar tracking, and coordination with vendors as needed.
- Keep Digital Health Dashboard data flowing: support metric instrumentation, monitor data breaks, triage issues, and escalate systemic gaps to the Manager.
- Run onboarding programme logistics: schedule sessions, manage invites/materials, track cohorts, and gather feedback.
- Coordinate logistics for community events, workshops, and learning sessions (run-of-show, comms, follow-ups).
- Maintain CentricOps documentation: update SOPs, templates, playbooks, and the Ways of Working library.
- Flag emerging friction patterns and cultural risks to the Manager before they escalate.
You’ll Thrive Here If You…
- Love hands-on execution and get satisfaction from making complex operations feel simple and reliable.
- Are highly organized, detail-strong, and can manage multiple streams without things slipping.
- Communicate calmly and clearly, especially when priorities change quickly.
- Spot patterns early and escalate with context (not just symptoms).
- Prefer enabling teams over policing them.
Required Experience
- 4–6 years in an operations role in a product/technology organization (DesignOps/ProductOps/EngOps/Program Ops or similar).
- Experience administering tooling basics (seats, licences, renewals tracking, utilization hygiene).
- Experience coordinating programs or rituals (onboarding cohorts, workshops, learning sessions, community events).
- Strong documentation skills (SOPs, playbooks, templates people actually use).
- Demonstrated ability to triage requests and close loops with stakeholders.
Nice to Have
- Familiarity with dashboard tools or metric hygiene (basic instrumentation support, monitoring, definitions).
- Comfort with lightweight workflow automation (forms, routing, templates, checklists).
- Experience supporting multi-discipline teams (Product + Design + Engineering).
Position Details:
- Position Title: Centric Operations Lead
- Salary: 80,000.00 - 100,000.00
- Hybrid: 3 in Office Days - Toronto or Mississauga
- Employment Type: Full Time, Permanent
In accordance with provincial legislation and our commitment to transparent hiring practices, the compensation range for this position is provided. Final compensation will be determined based on qualifications, experience, and internal equity. Canadian work experience is not required. Please note that artificial intelligence tools are utilized in the applicant screening process.
