Key Responsibilities:
Process client orders for supplies, service, equipment, including rentals; orders are received in our Website Portal
- Act as liaison between the funding agencies and the vendors and prescribing agents to ensure completeness of paperwork
- Maintain proper documentation for third party billing purposes
- Attend to clients, and resolve client concerns by phone, email
- Identify and action opportunities to improve client service
- Create / maintain client contacts and customer cards and validate information with customers as required
- Provide assistance in ensuring rental equipment is returned
- Prepare quotes as required for equipment under a funded program
- Other duties as assigned
Skills:
· Strong interpersonal and communication skills, both verbally and in writing, Bilingual (French/English) considered an asset
· Strong initiative and ability to work proficiently in a team environment as well as independently
· Ability to time manage, remain organized and prioritize work
· Enthusiastic and dependable and action oriented, with keen willingness to learn and improve on existing skill-set
· Commitment to deliver excellent internal and external customer service
Qualifications:
· Minimum 2 years’ experience with administrative procedures and office duties
· Minimum 2 years’ in a customer service role
· Proficient with Microsoft Office – including Excel, Word and Outlook
· Proficient with ERP systems, Zoho and Website Portal
- Bilingual is an asset
Job Types: Full-time, Permanent
Pay: Up to $18.50 per hour
Benefits:
- Casual dress
- Dental care
- Extended health care
- Vision care
Work Location: In person
