Seymour Health Centre – Vancouver, BC
Seymour Health Centre is proud to be Western Canada’s largest medical clinic, serving the Greater Vancouver community since 1937. Our clinic brings together Primary Care Physicians, Specialists, Nursing, and Support Staff who are committed to delivering high-quality patient care in a busy, collaborative environment.
We are seeking a dedicated Full-Time Medical Office Assistant who is fluent in Mandarin to join our healthcare team. This role involves providing exceptional front desk support, managing electronic medical records, and ensuring smooth daily operations within a busy medical practice. The ideal candidate will have strong administrative skills, experience with medical office software, and the ability to communicate effectively with Mandarin-speaking patients. This position offers an opportunity to work in a professional environment committed to delivering quality patient care.
Roles and Responsibilities
- Lead by example at the front desk, setting expectations for professionalism and patient service
- Adapt to operational, scheduling, and workflow changes while maintaining front-desk standards and patient service expectations
- Greet and check in patients, providing a professional and welcoming first point of contact
- Answer phone calls, schedule appointments, and respond to patient inquiries
- Maintain and update patient records using electronic medical records (EMR) systems
- Assist with insurance verification and basic billing processes
- Coordinate referrals and follow-up appointments
- Manage front desk operations, including filing, faxing, and scanning documents
- Provide administrative support to physicians, nurses, and clinic staff
- Deliver consistent, respectful customer service to patients and colleagues
- Maintain a calm, organized approach during peak clinic hours
Qualifications
- Fluency in Mandarin is required; proficiency in English is essential
- Previous experience working in a medical office setting
- Comfortable using multi-line phone systems
- Experience with electronic medical records (EMR); MedAccess is an asset
- Strong organizational skills with attention to detail
- Demonstrated ability to adapt to change, implement new processes, and support team transitions in a clinical environment
- Clear verbal and written communication skills
- Ability to manage multiple tasks in a fast-paced clinical environment
- Familiarity with medical terminology and clinic procedures
- Reliable, energetic, and hardworking
- Professional, friendly, and respectful manner with patients and staff
- Formal MOA training or certification is preferred
Experience is valued, but long-term reliability, professionalism, and adaptability are essential. We encourage applications from candidates who demonstrate accountability, sound judgment, and consistency in their work, even if not every listed qualification is met.
If you are looking for a stable, long-term MOA role in a professional medical environment, we encourage you to apply.
A cover letter is required and should briefly outline your experience and why you are seeking a long-term position with Seymour Health Centre. Compensation and benefits will be discussed during the interview process.
Thank you for your interest. We look forward to hearing from you.
Pay: $22.00-$24.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- Vision care
Work Location: In person
