Company Overview
Incepta Solutions is a leader in digital transformation services, providing automation and integration solutions to help clients overcome complex challenges. Our dedicated team of experts leverages cutting-edge technologies such as RPA, artificial intelligence, and machine learning to drive innovation and efficiency for organizations worldwide.
Role Description
Functional Lead responsible for owning the functional workstream across CCaaS and agentic AI initiatives, translating business and CX objectives into clear requirements, journeys, and prioritized use cases. Leads functional analysis activities, aligns stakeholders, and partners with delivery, architecture, and technical teams to ensure business-led, value-driven solution delivery.
Top Skills:
Functional Ownership & Requirements Leadership / CX & Journey Solution Shaping / Stakeholder Alignment & Delivery Collaboration
'Ready to lead innovative projects that shape the future of digital transformation? Join Incepta Solutions as our next Functional Lead and be at the forefront of technological advancement. Apply now to make a difference!'
Work Location: Hybrid remote in Toronto, ON (Toronto District)
