Join Our Team as a Resident Care Manager at Chancellor Park
At Chancellor Park, we are committed to providing exceptional resident-centered care in a safe, respectful, and supportive environment. We believe that outstanding care begins with strong leadership, collaboration, and a shared commitment to excellence.
We are seeking a motivated, passionate, and experienced Resident Care Manager (RCM) to join our leadership team. Reporting to the Executive Director, the Resident Care Manager is responsible for overseeing the day-to-day clinical operations of the home, supporting interdisciplinary teams, fostering a positive workplace culture, and ensuring the highest quality of care for our residents.
Why You'll Love Working Here:
- Meaningful Leadership: Lead a dedicated team of healthcare professionals and play a key role in enhancing the lives of residents and families.
- Collaborative Environment: Work closely with clinical leaders, residents, families, and support service departments.
- Opportunity to Make an Impact: Drive quality improvement initiatives, clinical excellence, and strategic priorities that shape resident care.
- Competitive Compensation & Benefits: Comprehensive salary and benefits package commensurate with experience.
- Rewarding Career: Be part of an organization that values innovation, teamwork, accountability, and person-centered care.
What You'll Do:
As a member of the Chancellor Park leadership team, the successful candidate will:
- Provide leadership and oversight for the day-to-day clinical operations of the home;
- Foster a culture of resident-centered care, quality improvement, accountability, and professional excellence;
- Collaborate with interdisciplinary teams to ensure the delivery of safe, effective, and compassionate care;
- Ensure compliance with applicable legislation, accreditation standards, professional practice standards, and organizational policies;
- Develop, implement, and evaluate departmental goals and objectives aligned with the organization's strategic priorities;
- Support, coach, mentor, and develop nursing leaders and frontline staff;
- Participate in recruitment, onboarding, performance management, succession planning, and employee development initiatives;
- Investigate and respond to resident, family, employee, and operational concerns as required;
- Promote evidence-based practice and support ongoing staff education and professional development;
- Monitor clinical indicators, identify opportunities for improvement, and lead quality improvement initiatives;
- Support incident management, risk mitigation, workplace safety, and infection prevention and control efforts;
- Promote effective communication and collaboration across all departments;
- Ensure the efficient utilization of resources while maintaining high standards of resident care;
- Represent Chancellor Park's mission, vision, values, and philosophy in all interactions with residents, families, staff, and external stakeholders.
Hours of Work:
This is a full-time management position.
Hours of work will be determined based on operational requirements. Flexibility is required to support the needs of a 24-hour, 7-day-per-week healthcare environment, including participation in an on-call rotation as required.
Who You Are:
We're seeking a dynamic healthcare leader who is passionate about resident care, team development, and operational excellence. Qualifications include:
- Bachelor of Science in Nursing (BN) or approved equivalent;
- Current active registration with the College of Registered Nurses of Newfoundland and Labrador (CRNNL);
- Minimum three (3) years of progressively responsible experience in geriatric or continuing care settings;
- Previous leadership or management experience in healthcare, preferably within long-term care;
- Demonstrated experience in coaching, mentoring, and performance management;
- Working knowledge of the RAI-MDS 2.0 process;
- Understanding of accreditation standards, professional practice requirements, and applicable legislation;
- Experience with electronic health records and clinical documentation systems;
- Strong proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint;
- Excellent leadership, organizational, and decision-making skills;
- Strong analytical, critical thinking, and problem-solving abilities;
- Exceptional interpersonal, conflict resolution, and communication skills;
- Ability to build trust, foster collaboration, and maintain positive relationships with a wide range of stakeholders;
- Commitment to ethical leadership, resident advocacy, and continuous quality improvement;
- Satisfactory attendance and performance record;
- Certificate of Good Conduct, including Vulnerable Sector Check;
- Medical Certificate including evidence of TB testing and immunizations.
Our Core Values:
Our Core Values, in concert with our philosophy of "Residents First" and our commitment to person-centered care, reflect the human aspect of people caring for people.
- C – Compassion
- A – Accountability
- R – Respect
- E – Excellence
Ready to Apply?
Applications should be submitted online and include qualifications, education, experience, and references.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Benefits:
- Employee assistance program
- On-site parking
- RRSP match
Work Location: In person
