As a Flight Service Coordinator, you will be at the forefront of providing exceptional customer service and speedy turnarounds to a diverse range of customers, aircrafts, and crews. Your goal will be to provide top-notch fuel and services to commercial airline, corporate, and private aircraft, while tending to the unique needs of pilots, passengers, and other valued customers. Your success will depend on your unwavering commitment to delivering exceptional service, and your ability to be ready to exceed our clients' expectations 24/7.
What We Offer:
- Work Environment – Work at our beautiful Fixed Base of Operations
- Flexible Work Model – Structured rotational schedule, home after each shift
- Competitive Compensation – Including an annual bonus plan, and pension plan
- Flexible Benefits Plan – in effect from day one and offers three levels of coverage to select from to meet your unique, personal needs
- Paid Vacation
- Wellness Support – With 24/7 access to our Employee & Family Assistance Program
- Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program
Your Responsibilities:
- Responsible to take the flight set up information for the purpose of scheduling incoming aircraft
- Attend to the needs of pilots, passengers and other customers prior to, during and following up on flights
- Coordinate all aircraft related services, such as hotel reservations, catering, fueling and power requirements, transportation of the crew, and general declarations for Customs
- Responsible for general office duties such as answering the telephone, inputting information, doing a daily deposit, etc
- Perform other duties as required to maintain and enhance office efficiency and service to our customers
- Ensure the FBO facility is always prepared for customers visits; special requests from customers are set up and light cleaning duties
- Maintains cash drawer and accurately tracks expenses and credit card by taking customer payments and balancing the drawer daily
- Perform other duties as required to maintain and enhance FBO efficiency for the customers and company
Your Skills:
- Must have excellent customer service skills with proven ability to multi-task in challenging situations
- Ability to work indoors and outdoors in an Fixed Based Operation (FBO) facility environment
- Make operational decisions and support team members
- Computer literacy is a requirement - experience with MS Word and Excel
- Strong ability to analyze problems and develop solutions
- Driver’s License
Your Experience:
- Previous aviation or airline experience considered an asset
- 1-3 years' experience in Customer Service or related field
Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.
Job Type: Full-time
Expected hours: 42 per week
Schedule:
Work Location: In person
