Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Handle incoming customer inquiries and resolve issues in a timely and professional manner
- Accurately enter and update customer information in the database
- Analyze customer needs and recommend appropriate products or services
- Collaborate with other team members to ensure customer satisfaction
- Follow up with customers to ensure their concerns are addressed and resolved
Skills:
- Excellent communication skills, both verbal and written
- Strong data entry skills with attention to detail
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in English, both spoken and written
- Bilingual or multilingual abilities, particularly in Spanish, are a plus
As a Customer Service Representative, you will play a crucial role in providing exceptional service to our valued customers. You will have the opportunity to communicate with customers, analyze their needs, and provide them with the best possible solutions. Your attention to detail and strong data entry skills will ensure accurate record keeping and efficient customer service. Fluency in English is required, and if you are bilingual or multilingual, particularly in Spanish, it will be an asset in assisting a diverse range of customers. Join our team and make a positive impact on our customers' experience!
Job Types: Full-time, Part-time
Pay: $22.14-$29.40 per hour
Expected hours: 20 – 40 per week
Benefits:
- Dental care
- Flexible schedule
- Life insurance
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Commission pay
- Overtime pay
Education:
- Secondary School (preferred)
Experience:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
