About Us:
The Alberta Hip & Knee Clinic is an effective, integrated team of Surgeons & Healthcare professionals who deliver a dedicated level of support to patients throughout their hip or knee replacement care journey
As a multidisciplinary clinic, we deliver care from a variety of care providers including kinesiologists, internal medicine doctors, anaesthesiologists and dieticians
Why Work Here:
- Surround yourself with a highly engaged team of professionals
- Everything we do makes a difference in the quality of our patient’s life
- Our Clinic’s Program received a leading practice award from Accreditation Canada
- Collaborative culture. Allowing everyone to feel a sense of ownership
- Trustworthy and respectful work environment
Position Summary:
As a key member of the healthcare team under the direction of Executive and Office Manager. the Medical Receptionist works closely with patients, families and caregivers to organize the patient’s journey through there appointments at the clinic.
Responsibilities:
Administration
· Patient check in.
· Prioritize and respond to phone calls and messages in a timely manner
· Triage urgencies to ensure appropriate intervention & responds to the patient appropriately.
· Provides a variety of administrative duties within clinic such as faxes, scanning, shredding, dictation letters, photocopying, making patient information booklets, and other tasks as required by case manager and/or management team or for the efficient running of their own workflow, surgeon’s individual clinic and Alberta Hip and Knee Clinic.
· Third party billing for form fees and product sales
· Set-up patient education as required and follow-up as necessary.
Other duties as assigned
Personal Characteristics
· Sincerely enjoy being in the medical field
· Bubbly personality. Front face and first representation on the clinic.
· The most rewarding part of your role is seeing patients get better, stay well and enjoy life.
· A finely tuned ear & heart, the ability to listen and care about the wellness of others.
· Always on the look out for ways to help the team
· Always looking to the future and doing tasks today that will ensure we all have great results
· Problem solver – nothing is too big or too small to tackle. Just bring it!
Education
Medical Office Assistant Certificate or diploma or Administrative Certificate or Diploma.
Experience
- Minimum 3 year in a medical administration using electronic medical records software
- Solid understanding of the Health Information Act, patient privacy law and FIOP
- Intermediate level knowledge of medical terminology
- Solid skills in using software such as MicroSoft Office
- Excellent understanding of Physician & RN instructions to patients in written format
- Experience using Accuro EMR is an Asset
Other Details
We welcome applications from all qualified candidates, the diversity of our workplace reflects the community we serve
Proof of education will be required
A minimum of 2 professional references, former supervisors only, will be required
This position requires the successful completion of a criminal background check. Two pieces of valid Government issued ID will be required
Preference will be given to non-smokers
Job Type: Full-time
Pay: $20.00-$21.00 per hour
Experience:
- Medical Office Assistance: 2 years (required)
Licence/Certification:
- Medical Office Assistant Certificate (required)
Work Location: In person
