If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton - Kelowna Airport is currently looking for Host/Support staff.
We are also on a bus route, with a stop just outside of the hotel. Our complimentary shuttle also picks up our employees from the bus loop at UBCO
What will you be doing?
The Host/ Support position supports front-of-house and food service operations to ensure a smooth, welcoming, and efficient dining experience. This role includes hosting, food running, and expediting duties. Reporting to the Food & Beverage Manager, the associate maintains service flow, cleanliness, and guest engagement in a fast-paced environment.
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Greet guests with a warm and friendly attitude
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Assist in seating guests and managing waitlists using tools like OpenTable
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Answer basic guest questions about menu items, dietary needs, and restaurant services
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Be aware of special guest requests (e.g., birthdays, anniversaries) and communicate with the service team
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Maintain the cleanliness and organization of the host stand and entrance area
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Run food from the kitchen to guests, ensuring plates go to the correct person without auctioning off
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Organize and support the expo line to maintain food quality and presentation standards
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Coordinate food timing and flow between kitchen and service staff
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Restock and maintain service areas such as the coffee station and pass
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Clear and clean tables quickly and reset them for the next guests
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Maintain tidiness of all guest-facing and back-of-house areas
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Empty garbage bins, handle recycling, and change linen bags as needed
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Follow all food safety, hygiene, and sanitation protocols
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Understand basic causes of food contamination and practice safe handling
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Assist with in-room dining deliveries and banquet setups: including event setup & takedown, serving and participation in off-site events
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Communicate guest feedback or special comments to servers and management
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Support team members during busy periods by anticipating needs and helping where necessary
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Help monitor table turnover and guest flow to maximize seating efficiency
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Use basic functions of the POS system to support order entry or payment
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Stay informed on basic hotel information, restaurant layout, and special promotions
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Perform other duties as assigned by supervisors or managers
What are we looking for?
To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
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Serving it Right Certification
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Positive attitude
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Good communication skills
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Committed to delivering high levels of customer service
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High attention to detail
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Ability to work effectively & remain calm working in fast-paced environment
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Sufficient time management skills
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Ability to work on their own and with teams
Perks
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Extended Health and Dental Benefits
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World-wide accommodation and dining discounts with Marriott brands
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An excellent work environment, with a focus on staff recognition and teambuilding
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Room for growth and development.
Don't miss this exciting opportunity to join our Four Points family!
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