Take your career to the next level as an Assistant Front Office Manager at a dual-brand Marriott hotel, where you’ll lead in a fast-paced, guest-focused environment and gain experience across two distinct brands. This is an opportunity to grow with a recognized company, make your mark, and be part of a team where your work truly makes an impact. If you’re passionate about hospitality, love leading and developing people, and want a role where you can grow and shine, this is the opportunity you’ve been waiting for.
Salary: $55,000 to $59,000
Reporting to: Front Office Manager
What do we offer?
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Hotel Discounts (At both Marriott and Easton’s Group of Hotel properties)
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RRSP Plan
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Health & Dental Benefits
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Complimentary Parking
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Associate Meals
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Wellness Days
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Career Development
What You Bring to the Team:
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Proven leadership skills with the ability to motivate, coach, and develop teams.
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Passion for hospitality and delivering exceptional guest experiences
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Excellent customer service, interpersonal, and communication skills to drive guest satisfaction scores (GSS) and associate engagement
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Problem-solving and decision-making abilities, with a focus on service recovery and guest satisfaction
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Ability to multi-task and work in a fast-paced environment while maintaining attention to detail
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Proficiency in hotel property management systems (PMS) and Microsoft Office applications
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A degree in Hotel Management, Business, or a related field, along with at least 3 years of front office or guest service experience.
In This Role, You Will:
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Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety, and emergency procedures, etc.
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Assists in scheduling staff according to labour standards and forecasts occupancy; assigns daily work tasks to employees, and monitors labour costs to stay within departmental budget.
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Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.
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Up-sell rooms where possible to maximize hotel revenue.
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Accurately process all cash and credit card transactions per established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposits, and counting/securing assigned bank.
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Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established.
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Routinely check in/check out guests, answer phones, take reservations and assist staff with job functions. May be responsible for issuing safe deposit boxes to guests and ensuring the security of keys.
About the Hotel: Four Points & Element Toronto Airport is a dual-branded property owned by Easton’s Group of Hotels. This new, eco-friendly hotel is a dual branded property that shares one building with the Four Points by Sheraton Toronto Airport. The fusion of our Marriott hotels allows guests to take advantage of extra amenities like an on-site café, Moment’s restaurant, an indoor pool and whirlpool, a patio for summer BBW’s and over 10,000 square feet of banquet space. Offering fully equipped kitchens, comfortable Westin heavenly beds and sustainable practices such as water filtration systems, shareable bikes and electric car charging stations, you have everything you need to be at your nest, whether you’re visiting Mississauga, Ontario, for a weekend getaway or an extended stay.
About Easton’s: The Easton’s Group of Hotels has grown into a major force in the hospitality and service industry across Canada Its flagship hotels include industry–renowned brands such as Marriott/Starwood, Hilton and IHG. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees. If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.
At Easton’s, we are committed to fostering an inclusive workplace where every individual feels valued, respected, and empowered to contribute. We believe that inclusion strengthens our teams, drives innovation, and enables us to achieve our vision while creating opportunities for everyone to thrive.
Accessibility & Accommodation:
Four Points & Element Toronto Airport is committed to an inclusive, accessible recruitment process. Accommodations are available upon request for all stages of the selection process.
Should you require any accommodations during an interview process, kindly let us know in advance, as we are committed to an inclusive and accessible recruitment process.
