Position Overview
As the first point of contact for our office, the Front Desk Administrator plays a vital role in delivering exceptional service to our Agents, Clients, and Management team. Whether assisting visitors in person, responding to phone inquiries, or managing email communications, this position helps ensure the smooth and efficient operation of daily office activities.
This role provides administrative support to our real estate professionals and branch management, handling a variety of tasks including listing administration, document preparation, transaction support, and general office coordination.
Job Type: Part-Time / Full-Time (Evenings & Weekends)
**Please indicate in your resume or application whether you are applying for a Part-Time or Full-Time Position**
Key Responsibilities
- Greet clients and direct them to appropriate personnel
- Answer and transfer incoming phone calls to appropriate personnel
- Receive, relay, and manage messages for Agents through our internal communication platform (BrokerBay).
- Accept deposit cheques and prepare deposit receipts accurately and efficiently.
- Monitor and manage office email communications, responding to agent inquiries and requests.
- Provide administrative assistance to Agents, including document preparation and data entry and showing management
- Prepare offer documentation using Webforms and TransactionDesk.
- Upload and maintain property listings on TRREB/MLS systems.
- Process listing updates, price changes, and other amendments as required.
- Organize and maintain listing documentation; Following up with salespersons for missing documents.
- Support branch management with administrative and operational tasks as needed.
- Perform additional duties and special projects as assigned.
- Oversee the appearance of the office
Qualifications & Skills
- Exceptional customer service and communication skills, including a professional telephone manner.
- Strong multitasking abilities with the capacity to manage competing priorities effectively.
- Ability to remain composed, patient, and solution-focused in a fast-paced environment.
- Excellent organizational and time-management skills with strong attention to detail.
- Proficiency with Microsoft Office applications (Word and Excel), Gmail, and Google Workspace.
- Comfortable learning and working with various technology platforms and industry-specific software.
- Ability to work independently while contributing positively within a team environment.
- Previous administrative or real estate office experience is considered an asset.
- BrokerBay, Toronto MLS Stratus, Webforms and Authentic-sign is an asset
We appreciate all the submitted applications, please be advised that only qualified candidates will be contacted.
Thank you.
Work Location: In person
