GENERAL SUMMARY:
The Server/Bartender at AC Hotels by Marriott is responsible for providing exceptional food and beverage service to guests in line with the hotel’s European-inspired, modern brand standards. This role involves preparing and serving beverages, delivering outstanding guest experiences, and maintaining a polished and organized bar and dining area. The ideal candidate is detail-oriented, guest-focused, and passionate about hospitality.
The ideal candidate must have flexible availaibility.
CANDIDATE PROFILE:
Education and Experience
- High school graduation or equivalent required.
- Previous experience in a restaurant or bar setting is preferred.
- Knowledge of cocktails, wines, beers, and food pairings.
- Strong attention to detail and a commitment to delivering high service standards.
- Ability to work independently and collaboratively in a team environment.
- Ability to work independently and as a part of a team.
- Smart Serve Certification
Preferred:
- Ability and willingness to work flexible hours including weekends, holidays, and evenings.
- Familiarity with Marriott systems, such as GXP, is an asset.
- Ability to communicate fluently in English (additional language skills, such as French, are an advantage).
- Excellent interpersonal and communication skills, with a passion for guest satisfaction.
Physical Requirements:
- Ability to stand or walk for extended periods of time (up to 8 hours).
- Ability to lift and carry up to 25 lbs and handle trays, bar equipment, and supplies.
- Requires grasping, repetitive motions, bending, climbing, listening, and visual acuity.
- Manual dexterity to operate bar equipment and handle glassware.
* Our organization is an employer aware of professional fairness and committed to recruiting a diverse workforce and maintaining an inclusive culture. The use of the masculine is used for the purpose of lightening the text. We do not discriminate based on gender, ethnicity, religion, sexual orientation, age, disability, or any other basis protected by provincial or federal laws.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Guest Service:
- Greet guests warmly, provide detailed information about menu and beverage options, and make recommendations.
- Take food and beverage orders accurately, ensuring dietary preferences and special requests are communicated to the kitchen.
- Provide timely and professional service, ensuring all guests feel welcomed and valued.
Bartending Duties:
- Prepare and serve beverages, including cocktails, specialty drinks, wines, and beers, according to AC Hotels’ standards.
- Maintain the bar’s cleanliness and organization, ensuring all supplies are stocked and equipment is in good working order.
- Monitor guest alcohol consumption and adhere to responsible serving policies.
- Prepares and maintains ingredients by following recipes.
- Adheres to proper alcohol handling, sanitation, and safety procedures, and maintains appropriate dating, labelling and rotation of all beverage items.
- Coordinates daily supply inventory for bar and submits orders to supervisor; assists with receipt of deliveries.
- Contributes to daily, holiday, and theme drink menus in collaborations with supervisor.
- All other duties as assigned by management.
Serving Duties:
- Deliver food and beverages promptly, ensuring proper presentation and quality.
- Handle guest requests and concerns with professionalism and a problem-solving mindset.
- Assist in the setup and breakdown of service stations and dining areas.
- Ensures smooth operation of bar services during absence of supervisor.
- Serves patrons with food and beverages in a positive and friendly manner.
- Provides information to help food and beverage selections.
- Presents ordered choices in a prompt and efficient manner.
- Maintains dining ambiance with an enthusiastic attitude.
- Prepares dining and or function room by clothing tables if needed and setting decorations, condiments, candles, napkins, service plates, and utensils.
- Protects establishment and guests by adhering to sanitation, safety, and alcohol beverage control policies.
- Helps guest select food and beverages by suggesting courses, explaining the chef’s specialities, identifying appropriate beverage pairings, and answering food preparation questions.
- Transmits orders to the bar and kitchen by recording guest choices and identifying guests special dietary needs and special requests.
Event & Banquet Support:
- Able to set-up and tear down function spaces according to details provided on the BEO.
- Reviewing the BEO for event details (menu, timing, special requests).
- Ensuring serving trays, carts and beverage stations are stocked.
- Greeting guests and providing attentive service.
- Monitoring guest satisfaction and resolving any service issues.
Operational Support:
- Maintain cleanliness and organization of the dining, bar and banquet areas.
- Follow RIMAP hospitality cash out policies and procedures.
- Follow RIMAP hospitality MICRO’s policies and procedures for voids, rebates, and transactions.
- Process transactions accurately, including cash, credit card, and room charge payments.
- Assist in inventory management by tracking and restocking bar and dining supplies.
Safety and Compliance:
- Adhere to health, safety and sanitation regulations.
- Ensure compliance with Marriott brand standards and local laws regarding alcohol service.
Team Collaboration:
- Collaborate with team members to create seamless guest experiences.
- Support other departments as needed to ensure smooth operations.
- Practice the AC Brand Elevation mantras in your daily delivery approach with guests and AC family members.
- Actively participate in the daily affirmations stand-up meeting and apply key takeaways to enhance guest experiences.
Job Type: Full-time
Pay: $17.60 per hour
Work Location: In person
