The Head Server is responsible for ensuring food is served in a courteous and efficient manner, following proper food handling practices, while providing oversight of work schedules, staff performance, sanitation, and safety.
The Head Server is a team player, with a passion for delivering an outstanding dining experience. They offer exceptional service and support, have an empathetic and respectful approach, and a customer-focused mindset.
Food Service:
- Serve meals in a courteous and efficient manner, providing exemplary customer service.
- Maintain knowledge of the menu, dietary restrictions, and available items.
- Strictly adhere to food and safety standards.
- Follow correct serving techniques for all types of food and beverage on the menu.
- Listen to and solicit resident feedback regarding their dining experience.
- Ensure serving areas, dining room, dishes, floors, etc. are cleaned and set to specific standards.
Supervisory:
- Provide orientation and ongoing training to team members.
- Direct and guide team members on the correct serving techniques.
- Collaborate closely with the General Manager regarding performance issues and complete annual performance evaluations for team members.
- Create schedules to ensure efficient and productive service for all meals.
- Promote The Berkeley’s Ethics Policy to all staff under their direction and act in accordance with The Berkeley Ethics Policy.
- Maintain knowledge of and act in accordance with Company Standards, Conduct and Expectations.
- Promote a positive team spirit within the Dining Room.
Health, Wellness, Safety
- Maintain a safe and healthy work environment to ensure the systematic application of the best safety practices.
- Ensure all standards of sanitation are adhered to.
- Ensure adherence to all fire procedures and continued participation of all team members in fire safety drills.
- Ensure incident and accident investigations are both timely and thorough.
- Maintain a good understanding of WHMIS principles and ensure compliance within the Health Care Team.
- Follow all health and safety legislation as it relates to the Nursing and Health Care Departments.
- Participate in Health and Safety training as required.
At The Berkeley, we embrace a culture of belonging in the workplace. No matter where you’re from, what you believe in, or who you love, if you respect and have compassion for all individuals, and value the wisdom and contributions of seniors, we welcome your application. Diversity is appreciated with a wholehearted understanding that we all come from varying backgrounds and walks of life, bringing unique perspectives and experiences.
Only those selected for an interview will be contacted.
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
Application question(s):
- What are your hourly wage expectations?
- Have you ever been convicted of a criminal offense for which you have not received a pardon?
- Are you legally entitled to work in Canada?
Experience:
- Supervisory: 2 years (preferred)
- Serving: 2 years (preferred)
Work Location: In person
