Position Summary
Are you a natural leader, have experience in the hospitality industry, and looking for a challenge? Shorelines Casino Belleville has an opportunity for you as a FOOD & BEVERAGE SUPERVISOR.
Under the direction of the Manager, Food & Beverage, this position is responsible for overseeing the day-to-day activities of the front of house Food & Beverage operations at a multi-venue location. Ensures adherence to all policies and procedures, motivates and leads by example, and provides a learning environment while establishing a safe and welcoming work environment for all team members and guests. Delivers performance reviews for direct reports. Actively participates in and shares responsibility for the recruitment and hiring process. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.
Key Accountabilities
- Oversees the F&B operations on a shift basis of a multi-venue location; assists with the development of performance objectives and delivers performance reviews for direct reports as necessary
- Schedules and supervises employees; verifies time and attendance; assigns shift work assignments; ensures appropriate coverage while minimizing operating costs
- Completes shift reports for management and for the next shift, tracks quality and guest issues and reports to management
- Assesses guest alcohol consumption to determine removal or restriction decisions and delivers message to guest.
- Orders supplies as required; may participate in monthly inventory count
- Offers F&B expertise to internal and external customers
- Liaises and communicates effectively with all appropriate operational departments and employees
- Develops and cultivates strong working relationships with all stakeholders: guests, management, employees, and vendors
- Ensures adherence to all policies and procedures, motivates, and leads by example, and provides a learning environment while establishing a safe and welcoming work environment for all employees and guests.
- Actively participates in and shares responsibility for the recruitment and hiring process; organizes and tracks training progress
- Ensures compliance with licensing laws, health and safety and other statutory regulations
Performs other duties as assigned or directed
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Education and Qualifications
- High School diploma; Post Secondary education in hospitality or suitable combination of education and experience
- 2 years Food & Beverage experience
- 2 years' experience in a lead or supervisory role
- Smart Serve Certification
- Ability to successfully obtain a Gaming License
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
- Computer literacy in MS Office/POS experience
Work Environment Considerations
- Regular casino, restaurant or bar environment, standing and walking for long periods of time, some exposure to noise, odors, non-traditional work hours
