OVERVIEW
Our Outbound Patient Coordinator is the first voice a prospective patient hears after expressing interest through a Facebook or social media advertisement. This role is responsible for promptly contacting new leads, building rapport, overcoming hesitations, and booking qualified prospects.
KEY RESPONSIBILITIES
Lead Outreach & Follow-Up
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Contact all new leads within the target response window.
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Conduct outbound calls adapting to each individual.
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Simultaneously enter call notes and lead data in real time during each conversation.
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Follow a structured multi-touch sequence for lead follow-up.
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Handle common objections (cost, time, etc.) with empathy and evidence-based responses grounded in healthcare knowledge.
QUALIFICATIONS
Required
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Minimum 1 year of outbound sales or appointment-setting experience, preferably in a healthcare or wellness setting.
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Clear, articulate spoken English — must project professionalism and trust over the phone.
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Demonstrated ability to talk and type simultaneously; strong typing speed and accuracy to keep up with live call documentation.
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Advanced computer fluency.
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Strong proficiency in Microsoft Excel.
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Experience with Go High Level CRM; pipeline management, workflow automation, and lead tracking is an asset.
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Highly organized with strong attention to detail and the ability to manage a high-volume lead pipeline with minimal oversight.
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Positive, coachable attitude and willingness to follow scripts and incorporate feedback.
Preferred
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Background in healthcare, anatomy, physiotherapy, or a related health science field, understanding of musculoskeletal conditions and patient concerns is a strong asset.
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Experience with Jane App for scheduling and patient communications.
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Experience in a Medispa, chiropractic, physiotherapy, or sports medicine environment.
