Our Equation for Success
Over the last 33 years Gyptech (Gypsum Technologies Inc.) has become a global leader in the design, construction, commissioning and servicing of wallboard and roofing equipment and plaster plants.
We believe: Caring + Humility + Innovation + Perseverance = Excellence
Our team of highly experienced management, engineering, operations and manufacturing professionals guarantees success through innovative design, manufacturing and a commitment to exceeding customer expectations. We have big plans for service growth and are on the lookout for the best talent to help make them happen.
What We Offer
The value of rewards our employees receive goes well beyond a regular pay cheque. We provide:
- Competitive compensation
- Company supported continuing education and opportunities for growth
- Participation in developing industry-leading innovation with the freedom to be creative and take initiative
- A collaborative organizational structure which encourages input and feedback from all employees
- Casual work atmosphere and a flexible work schedule
- Opportunity to travel and work on exciting and challenging global projects
The Opportunity
We’re looking for a Learning & Knowledge Manager to build and scale a modern on-the-job (OTJ), digital learning ecosystem that helps technicians learn faster, improve field execution, and capture critical technical knowledge.
This role will transform training from traditional apprenticeship methods into embedded, point-of-work learning through digital tools, structured content, and knowledge-sharing systems to drive performance and consistency across the service organization.
What You’ll Do
- Capture and convert expert field knowledge from tribal knowledge into scalable training content
- Define & prioritize high-impact training topics based on failure data and service demand
- Develop modular, “how-to” training content (videos, step-by-step guides, visual aids)
- Own and optimize the Learning Management System (LMS) and technician learning paths
- Enable point-of-work learning through digital work instructions and integration into other service tools
- Expand use of visual learning (videos, annotated guides etc.) to simplify complex tasks
- Support remote expert collaboration and real-time field guidance
- Track learning effectiveness through metrics such as ramp time, first-time fix rate, repeat failures and training adoption
- Partner with service, engineering, and operations teams to drive continuous improvement and scale learning across the global service team
This position is based out of the Burlington, Ontario area with the requirement to travel to other offices and customer plants on a regular basis.
What You Offer
- 5-10+ years of experience in technical service, field operations, or learning & development within industrial/manufacturing environments. Experience supporting field technicians or service organizations strongly preferred
- Hands-on experience with LMS platforms (TalentLMS or similar) and digital/video-based training content creation tools
- Experience with interactive work instruction tools, knowledge management, CAD/3D visualization, or remote support/AR tools is an asset
Key Competencies
- Strong ability to translate technical knowledge into engaging learning content
- Continuous improvement mindset
- Analytical/data-driven decision making
- Ability to translate strategy into practical execution tools
- Excellent communication and stakeholder alignment skills
- Process-oriented with strong attention to detail
- Ability to influence without direct authority
Gypsum Technologies Inc. is an equal opportunity employer and we would like to thank all applicants for their interest. If you require accommodation of disability in the application or interview process please contact us. The application package is available in accessible format upon request.
A Bit More About Us
With offices in North America, Europe and South America, we have been responsible for supplying the equipment for the majority of new production volumes over the last decade. Our experience designing and commissioning equipment globally, means that we are prepared to meet the unique requirements presented by each of our customers. Our wallboard plants serve a variety of production capacities and surpass expectations of safety, quality and performance in any market.
For additional information on our organization, please visit www.gyptech.com
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Mileage reimbursement
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home
Work Location: In person
