SERVICE COORDINATOR
Summit Water
Location: Cambridge and/or Fergus, Ontario
Industry: Water, Engineering, Sustainability, Technology, Environmental, Mechanical, Controls
Website: summitwater.ca
Compensation & Benefits: Competitive salary, Extended Healthcare, Profit Sharing, RRSP Match
WHO WE ARE
Summit Water provides innovative solutions for the water industry. With a team of engineers and product specialists, the company distributes pumps and water treatment systems for a broad range of municipal, commercial, industrial and residential applications. In addition, the company is a leading manufacturer of commercial water reuse systems under the Net Zero Water brand. Summit Water – Innovative Solutions for a Changing World. Summitwater.ca
ABOUT THE POSITION
We are looking for a Service Coordinator who understands the field and knows how to keep service operations running smoothly. You’ll combine your hands-on experience with pumps or water treatment systems, your ability to sell service contracts, and your organizational skills to ensure our technicians are in the right place at the right time.
In this role you will:
- Coordinate field service schedules, dispatch technicians, and manage workloads.
- Support customers with service inquiries, quotes, and ongoing contract renewals.
- Prepare and present service contract options to customers.
- Work closely with technicians to ensure safety, efficiency, and quality of service.
- Track service history, parts usage, and customer records using ERP/CRM tools.
- Act as the communication link between customers, technicians, and operations.
RESPONSIBILITIES & QUALIFICATIONS:
- Required:
- 3–5 years of field service experience (pumps, water treatment, or related equipment).
- Proven experience selling or renewing service contracts.
- Strong organizational and scheduling skills.
- Excellent communication and customer service abilities.
- Proficiency with Microsoft Office and ERP/CRM systems.
- Preferred:
- Technical diploma or training in mechanical, electrical, or fluid systems.
- Experience dispatching or coordinating field service teams.
- Knowledge of water/wastewater system service requirements.
Job Type: Full-time
Pay: $50,000.00-$60,000.00 per year
Benefits:
- Dental care
- Extended health care
- Paid time off
- RRSP match
Ability to commute/relocate:
- Cambridge, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you eligible to work in Canada?
- How many years of related experience do you have?
Work Location: In person
