Position Summary
Accelis Materials Plus is seeking a motivated and detail-oriented Inside Sales Representative to join our team. In this role, you will be responsible for delivering accurate pricing and lead times while providing exceptional customer service. You will play a key part in converting customer inquiries into sales, building strong relationships, and supporting the growth of both target and emerging accounts.
This position requires strong organizational skills, a customer-first mindset, and the ability to negotiate effectively while managing multiple priorities in a fast-paced environment.
Key Responsibilities
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Respond promptly and professionally to customer inquiries via phone, email, and other communication channels
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Prepare, issue, and follow up on quotes for a wide range of products
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Convert customer inquiries into orders while maximizing sales opportunities
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Process sales orders, returns, credits, and debits accurately and efficiently
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Provide product knowledge and technical support to customers
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Monitor inventory levels and collaborate with purchasing/management to address supply concerns
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Resolve customer service issues to ensure satisfaction and long-term loyalty
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Build and grow customer relationships, developing accounts into repeat business
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Enter and manage scrap return orders as required by distribution channels
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Stay informed on competitor products, pricing, and market trends
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Support quality-related initiatives and ensure compliance with company procedures
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Collaborate effectively with cross-functional teams
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Travel occasionally as needed to support business objectives
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Maintain and enhance knowledge of company products, services, and processes
Qualifications
Minimum Requirements
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Bachelor's degree in a related field or equivalent work experience
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Proficiency with computer systems and order entry platforms
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Prior experience in a customer-facing or phone-based role
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Strong organizational skills and attention to detail
Preferred Qualifications
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1-2 years of inside sales or account management experience
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Proven ability to sell, negotiate, and close business with customers
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Strong interpersonal and relationship-building skills
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Excellent verbal and written communication skills
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Ability to manage multiple tasks in a fast-paced environment
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Knowledge of industrial or metal products (highly preferred)
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Previous experience in the metals industry is a strong asset
What We're Looking For
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Customer-focused with a proactive, solution-oriented mindset
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Strong analytical and problem-solving skills
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High level of accountability and attention to detail
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Team player with the ability to collaborate across departments
Driven to meet and exceed sales and service goals
