Front Desk Agent
Hotel Equities, one of the top hotel development and management companies in the industry, is currently searching for a remarkable Front Desk Agent to join us at the Holiday Inn Express in Whitecourt,AB! We offer an award-winning culture and a unique environment that empowers our team to exceed our key stakeholders’ expectations and make a distinct difference in people’s lives. Our ideal candidate will be engaged, authentic, and prepared to positively impact our “best in class” hotels!
Position Title: Front Desk Agent/Night Auditor
Accountable To: SUPERVISOR
Essential Duties:
- Welcome guests with an appropriate greeting and consistently provide friendly, professional, and attentive service. Utilize guest name at all available opportunities
- Process reservations as per brand standards using basic revenue management skills to obtain the right rate based on occupancy levels for the day(s) requested
- Offer loyalty rewards, upsells and property features/benefits
- Always demonstrate professionalism and comply with company standards of appearance
- Maintain confidentiality of guest and proprietary information
- Promptly check in guests ensuring identification and credit card information matches reservation, in addition to being complete and accurate
- Thank guest for choosing to stay at our Hotel; let them know we appreciate their business
- Ensure all departing guests have been checked out; accurately post charges and process final payment; offer guest manual or e-mailed receipt; email guest survey link
- Coordinate with Housekeeping to track and update room status in computer system
- Assign room, process authorization, ensure guest signs registration card, prepare rooms keys and provide guest with property amenity and services information
- Obtain vehicle license information and accurately record in guest’s reservation file
- Promptly answer incoming calls, respond to incoming faxes and e-mail inquiries
- Communicate with other departments to ensure guest requests are resolved without delay
- Create reservations providing information regarding special rates, packages, and cancellation policy(s)
- Promote Hotel rewards program and provide details regarding membership and benefits
- Print end of shift report(s), reconcile float, complete required paperwork, and deposit pouch
- Follow Health & Safety and Emergency policies and procedures
- Maintain a clean and well-organized work area
- Supports company, brand and industry environmental initiatives and programs through the use of environmentally friendly, sustainable products and best practices
- Ability to multi-task and work in fast paced environment
- Ability to work various shifts including evenings, weekends, and holidays
Safety & Security
- Maintain awareness of undesirable persons on property premises.
- Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information
Physical Requirement
- Lift, carry, push, pull, and place objects weighing up to 30 pounds
- Standing for extended periods of time
Education & Experience
- High school diploma or equivalent education required
- Minimum 2 years customer service experience required
- Hospitality and Opera experience desired
- Proficiency with Microsoft Office Suite and hotel computer systems/programs is preferred
Please note: the successful candidate will be subject to a background check.
Pay: $16.00-$17.00 per hour
Benefits:
- Dental care
- Extended health care
- Vision care
Application question(s):
- First Available Start Date?
Location:
- Whitecourt, AB (required)
Work Location: In person
