Join our dynamic team at Weiss-Johnson Group of Companies, a leader in the Commercial and Residential Mechanical industry, we are dedicated to excellence in delivering high-quality results. We are looking for a Service Coordinator to join our team at Weiss-Johnson! This position requires strong organizational skills, attention to detail, and the ability to work closely with internal teams and external partners to ensure that service requests are completed on time, accurately, and in line with customer requirements.
What we offer:
- Competitive salary commensurate with experience
- Comprehensive benefits package including medical, dental, and vision insurance.
- Opportunities for professional development and career advancement
- Paid time off
- Social culture and employee events
- Dynamic and collaborative work environment with a focus on innovation and excellence
Our Family Helping Your Family Since 1977!
Pay Range: $21.00-$25.00 per hour
Key Responsibilities:
- Assign tasks and ensure that technicians have the necessary resources and information by working closely with them.
- Schedule and arrange service appointments and guarantee that tasks are completed accurately and on time.
- Provide excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Prepare and process service documentation, including work orders, invoices, and reports.
- Maintain accurate records of customer interactions, service schedules, and equipment maintenance history.
- Ensure compliance with company policies, safety regulations, and service standards.
- Assist the service department with daily duties to maintain efficiency.
Qualifications:
- High school diploma or equivalent additional coursework or certifications in business or a related field is a plus.
- Minimum 2 years of administrative or customer service experience required, previous experience in service coordination is preferred.
Knowledge, Skills & Abilities:
- Strong organizational skills with the ability to handle multiple priorities and stay calm under pressure.
- Excellent communication and interpersonal skills for working effectively with customers, technicians, and internal teams.
- Friendly, approachable, and customer-focused with strong problem-solving skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook), scheduling software, and familiarity with office equipment.
- Basic understanding of plumbing and HVAC systems and terminology preferred.
How to Apply:
If you are a motivated and dedicated professional seeking a rewarding career opportunity with a growing construction company, please submit your application outlining your qualifications and relevant experience. Visit WJCareers.com for more information!
We thank all applicants for their interest in joining our team; however, only those selected for an interview will be contacted.
Weiss-Johnson is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
Job Types: Full-time, Permanent
Pay: $21.00-$25.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Work Location: In person
