As a member of the Information Services (IS), the Technology Support Specialist will be accountable for the configuration, support, and maintenance of all client computer devices including desktops, notebooks, and mobile devices in the Schulich School of Medicine & Dentistry. They will assist in the support and maintenance of Schulich servers which include Unix/Linux and Windows systems. The role will be responsible for the configuration and installation of software needed by the client, and will ensure appropriate security, backup and recovery procedures are implemented and any related documentation is prepared. The Technology Support Specialist will consult with clients on hardware recommendations, planning and installing upgrades and changes, acts as a liaison between the client, IS, and preferred hardware vendors to ensure effective and timely communication and that appropriate resources are solicited to ensure the clients’ needs are met. The role will participate in project work as assigned by the User Services Team Leader, at times taking a leadership role on assigned projects.
