KMS Tools & Equipment is an industrial distributor of tools and equipment with 16 locations, an outside sales team covering many major parts of BC, Alberta and Saskatchewan. We sell everything from power tools to compressors, welders, hand tools, woodworking machinery, shop equipment & much more! We are proudly Canadian owned and operated and are looking for highly motivated individuals that are passionate about tools.
We are currently seeking candidates for a full-time IT Support Technician position working out of our Head Office in Abbotsford, BC.
What We Offer:
- Extended medical and dental
- RRSP program
- Employee pricing on everything we sell!
- Opportunities for growth within the company
- Great work/life balance - we are always closed evenings, Sundays, and statutory holidays.
Successful candidates will meet the following qualifications:
- Has a positive, friendly attitude
- Has exceptional communication and people skills
- Experience in an IT support capacity
- Strong troubleshooting and problem-solving skills
- Experience with ticket tracking systems
- Knowledge of best practices around management, control, security, and monitoring
- Foundational knowledge of networking (routing, switching, firewalls)
- Experience with Active Directory and GPOs
- Knowledge of virtualization technologies
- Can work independently or as part of a team, and requires minimal supervision
- Thrives in an engaged, fun workplace
- Has a strong sense of responsibility and professionalism while being highly motivated to improve processes and procedures
- Is motivated towards continuous learning and personal development
- A working knowledge of scripting languages would be an asset
- Experience with Google Workspace an asset
Job Requirements include:
- Resolve computer/printer/network/phone problems reported by employees
- Communicate professionally and accurately during troubleshooting
- Learn and become proficient with our ERP system – Prophet 21 – and other tools, including but not limited to email, web portals, and phone systems.
- Support Prophet 21 and related systems
- Respond to service outages or other system/network-related problems
- Administration of (Working in) a virtualized Active Directory environment, including all supporting components such as GPO, DNS, IIS, DHCP, WUfB, Site replication, etc.
- Set up user accounts, permissions, and passwords
- Design, develop, implement, and coordinate policies and procedures documentation
- Support, configure, maintain, and upgrade internal networks and firewalls
- Setup and manage VPN connections and policies
- Implement and ensure (Maintain) network security
- Monitor and test network performance (availability, utilization, throughput, and latency)
- Configure / maintain / troubleshoot IP phone and camera systems
- Assist with various other tasks in the IT department as needed
- Occasional travel to other locations within Canada
- Continually strive to gain applicable knowledge, attend training events and seminars, etc.
- Work in accordance with the Company’s latest strategies, policies, procedures or guidelines adopted and/or amended by the Company from time to time, as well as all applicable laws and regulations
- Such other duties as we may request from time to time, which are reasonably consistent with your abilities and responsibilities.
If you feel that you could be a fit, are a team player, and are looking for an opportunity to join an exciting, growing company in a fast-paced industry, please send us a copy of your resume and cover letter.
We look forward to hearing from you!
Benefits:
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Store discount
Work Location: In person
