About FTJCo
FTJCo. opened its retail doors in 2009 in the Cabbagetown neighbourhood of Toronto. Our founders, Robin Gambhir and Ryan Taylor, started the company with the intention of providing retail jewellers with original designs using responsibly sourced gold from Colombia. The “Oro Verde” program was the precursor to Fairtrade gold and the miners in that program were some of the first to launch Fairtrade gold in the world. Sadly, the industry had little interest in responsible sourcing and so the wholesale business was neither a viable way to effect change nor as a way to build a successful business. The decision was made to take this directly to consumers. FTJCo has a culture of continuous improvement in all aspects of the company, from sourcing, to designing, and making. That’s why, in 2017, the company undertook a partnership with Canadian NGO IMPACT to bring to market gold from the Congo that had better chain of custody, better documentation, and better data than both Fairtrade and Fairmined gold. In the summer of 2017, FTJCo facilitated the first legal import of Congolese gold to North America and set about creating a repeatable process for the Just Gold project, working together with IMPACT and FTJCo’s sister company, Consensas.
Job description
FTJCo is hiring a full-time Sales Professional to join our Retail Team. We are a client-centric studio; our prospective teammate will be expected to foster unparalleled customer experiences and relationships. The successful candidate will have strong communication skills, and excellent attention to detail. Previous sales or hospitality experience is preferred but not required. We will teach you everything you need to know about gemstones, gold, and jewellery design. You will be responsible for helping clients create their jewellery, redesign existing heirloom jewellery and take in repairs. The majority of our clients are couples seeking engagement rings, and wedding bands; this is a happy and momentous time! Our attention to detail and support of their design vision is crucial to our collective success.
Current work hours range from 9:30 am to 6:30 pm from Monday through Sunday, open until 8 PM on Wednesdays and Thursdays. For this position, we require Wednesday to Sunday availability.
At FTJCo we are committed to holding ourselves to the highest standards. This applies to our sourcing, our client care, and our commitment to our team members. FTJCo employees are paid a living wage, have access to health benefits, and a variety of other benefits. After one year of full time employment you are eligible to participate in our Employee Share Ownership Program.
Duties Include:
- Setting up retail displays in the morning and taking them down at night
- Greeting and helping walk-in clients
- Preparing for, and executing, client appointments in person and virtually
- Creating estimates and invoices with our digital tools
- Effective communication within our digital channels
- Contacting vendors for gemstone and diamond requests
- Communicating designs and design alterations of client projects to our CAD designer and working closely with our Production Team
- Managing your clients in a professional and timely manner via email and phone
Job Type: Full-time, Permanent
Compensation: From $27.20 per hour
Additional Benefits:
- Profit Sharing
- Store Discount
- Rush Order Bonuses
- Employee Shareholding (Full time only. Available after one consecutive year of work)
- Paid Time Off
Shift: 8 hour shifts
Work days:
- Wednesday to Sunday weekly
- Wednesday or Thursday evening required
Work Location: In person, at 576 Parliament Street, Toronto
FTJCo recognizes every person possesses basic human rights including the right to respect, dignity, and protection from all forms of discrimination in the workplace. FTJCo adheres to the spirit and intent of all applicable legislation governing workplace discrimination including the Human Rights Code. FTJCo commits to ensuring every employee and candidate for employment is free from discrimination in respect of employment or prospective employment with the Company.
Pay: From $27.20 per hour
Benefits:
- Paid time off
- Store discount
Shift:
Work days:
- Every Weekend
- Monday to Friday
- Weekend availability
Experience:
- sales/customer service: 1 year (required)
Work Location: In person
