General Manager – Wessex Inn
Location: Cowichan Bay, BC
About Us
Wessex Inn is a well-established hotel committed to providing exceptional guest experiences through outstanding customer service, quality accommodations, and operational excellence. We are seeking an experienced, motivated, and hands-on General Manager to lead our team and oversee the day-to-day operations of the property.
Key Responsibilities
- Oversee all daily hotel operations to ensure exceptional guest satisfaction and efficient business performance.
- Lead, recruit, train, supervise, schedule, and evaluate staff while fostering a positive and accountable workplace culture.
- Develop and implement operational policies, procedures, and service standards.
- Prepare and manage budgets, monitor financial performance, and implement cost-control initiatives to maximize profitability.
- Manage room inventory, pricing strategies, and revenue optimization.
- Oversee online booking platforms such as Booking.com, Expedia, Airbnb, and the hotel's website by maintaining room availability, rates, promotions, property listings, and responding to guest reviews.
- Develop and implement marketing and sales strategies to increase occupancy and revenue.
- Analyze market trends, competitor pricing, and occupancy reports to optimize business performance.
- Build and maintain strong relationships with corporate clients, travel agencies, tour operators, and community partners.
- Ensure the hotel is maintained to the highest standards by coordinating maintenance, repairs, housekeeping, and preventative maintenance programs.
- Ensure compliance with health, safety, licensing, employment, and company policies.
- Resolve guest concerns promptly and professionally while maintaining exceptional customer service standards.
- Identify opportunities to improve operational efficiency, guest satisfaction, and overall business performance.
Qualifications
- Strong leadership, organizational, and communication skills.
- Experience with budgeting, financial reporting, and revenue management.
- Ability to lead, motivate, and develop a team.
- Excellent problem-solving and decision-making abilities.
- Flexible and willing to work evenings, weekends, and holidays when required.
- Proficiency with hotel property management systems and Microsoft Office is an asset.
What We Offer
- Competitive salary based on experience.
- Performance-based incentives.
- Opportunities for professional growth and advancement.
- Supportive and collaborative work environment.
- The opportunity to lead a respected hotel and make a meaningful impact on its continued success.
If you are a passionate hospitality professional with strong leadership skills and a commitment to delivering outstanding guest experiences, we would love to hear from you.
Pay: $38.00-$44.00 per hour
Benefits:
Work Location: In person
