Position Title: Program Manager
Job Requisition ID: 48095
Banner: Metro
Employment Type: Temporary
The typical salary range for this position is $88 740.00 - $103 530.00 annually. The base salary offered will be determined based on the candidate’s job-related knowledge, skills, education, experience, and internal equity considerations.
This posting is for an existing temporary full-time 12-month contract.
Come take on new challenges and share your passion!
Joining our team comes with many advantages:
- Flexible schedule to promote work/life balance
- Hybrid remote work
- Weekly pay
- Free parking
- Professional development opportunities
- Multiple ED&I programs and initiatives
- Electric vehicle charging stations
Your mission within the team :
To make our grocery store operations increasingly efficient, Metro has established a Continuous Improvement team whose mandate is to identify and implement initiatives aimed at enhancing our operational excellence so we can better serve our customers. Whether through the implementation of technological solutions or the optimization of processes, the Continuous Improvement team works collaboratively with operations teams across our banners (Metro Quebec, Metro Ontario, Super C, Food Basics, Adonis) to simplify and improve the experience of both our customers and our employees.
The successful candidate is a natural leader with strong skills in program coordination, strategic thinking, delegation, and the ability to effectively manage relationships with multiple stakeholders at all organizational levels. This key role is responsible for establishing, leading, and maintaining best practices in program and project management at a national level.
The incumbent will be responsible for organizing, leading, and delivering a portfolio of transformation projects and activities to achieve results and realize benefits of strategic importance to the organization.
Your responsibilities as Program Manager :
- Manage a portfolio of complex initiatives spanning one or more business lines.
- Ensure the proper execution of the program, including end-to-end implementation from initiation through post-deployment follow-up.
- Proactively establish and lead the implementation of roadmaps, business strategies, governance, processes, and program management tools.
- Define and maintain organizational standards for satisfaction, quality, and performance.
- Implement and continuously manage tools to monitor program performance (roadmaps, strategy, governance, processes, etc.).
- Guide project teams in implementing standard project management practices, processes, and tools in alignment with program roadmaps and strategies.
- Develop and manage program key performance indicators (KPIs), such as scope, timelines, overall program budget, resources, risks, and benefits, in order to oversee overall execution and provide solutions when issues arise.
- Prepare and present program performance reports to stakeholders, outlining status, progress, risks, issues, and mitigation plans.
- Work collaboratively with directors and executives on budgeting and planning for the continuous improvement program to ensure stakeholder alignment and obtain required approvals.
- Engage program stakeholders by creating and facilitating open and consistent communication channels.
- Define and promote continuous improvement of program and project management practices to ensure long-term sustainability.
Qualifications we are looking for:
- Bachelor’s degree in business administration, Project Management, or a related field
- 5 to 7 years of experience in project/program management
- Strong knowledge of change management principles and performance evaluation processes
- Solid financial knowledge, including large-scale program/project budgeting
- Bilingualism required (French and English, spoken and written
- Retail industry experience (an asset)
- Willingness to travel, as travel is required for this role (Ontario and Quebec)
Additional assets :
- Visionary and strategic mindset, with excellent communication and interpersonal skills
- Strong leadership abilities, with the capacity to influence executive behavior and organizational culture
- Highly developed problem-solving and critical thinking skills
The responsibilities and relationships assigned to this role may change as is necessary to achieve Metro's business objectives.
Disclosure on Use of Artifical Intelligence in Recruitment: At METRO, we are commited to transparency and fairness in our hiring practices. In compliance with Ontario's Employment Standards Act (Bill 149), we disclose that METRO and certain third-party job boards we use incorporate artificial intelligence (AI) technology to assist in screening, assessing, or selecting applicants for positions. The use of AI helps us efficiently review the large volume of applications we receive, ensuring that every candidate's profile is considered promptly and consistently. This technology supports our goal of providing an equitable and streamlined recruitment experience for all applicants. While AI tools support our recruitment procedures, all decisions throughout the process are made exclusively by METRO's Talent Acquisition team or METRO employees. At no stage does AI determine recruitment outcomes.
METRO is committed to providing an inclusive work environment that reflects the communities we serve. The company values, respects and relies on the diversity of backgrounds, experiences, and points of view because it allows us to innovate, make better decisions and better understand our customers. We will consider qualified applications from all walks of life to build the best team.
We encourage you to let us know if your current condition requires accommodation in the recruitment process so that we can accommodate you.
Please note that we will only contact those whose applications are selected.
We respectfully request that agencies do not contact us or send us unsolicited applications.
