***Please note that this a temporary position
The Accounts Receivable Specialist is responsible for analyzing and collecting assigned accounts receivable portfolios for Canadian Linen & Uniform Service (CL) customers, as well as ensuring assigned customer accounts are reconciled and accurate to facilitate timely collections in a call center environment.
What you will do:
- Assign and manage a portfolio of business-to-business delinquent accounts to recover unpaid balances (call center environment).
- Review open royalty accounts for all assigned accounts and prioritize collection activities to maximize cash collections.
- Communicate via phone, email, fax, and letters with customers regarding payment status of invoices.
- Perform reconciliations for assigned accounts to maintain accuracy.
- Follow up on collection calls with customers (external and internal).
- Interface with sales, operations, and finance departments to resolve billing, collection, and credit issues.
- Build strong working relationships with field teams to support collection efforts.
- Proactively work with customers and field operations to resolve discrepancies.
- Reconcile account status using current and historical billing and payment activity analysis.
- Liaise with treasury operations regarding cash specialist requests to research and reconcile misapplied or payment issues.
- Resolve all delinquent account balances, unapplied cash, and payment discrepancies through research, communication, and follow-up with customers or field operations.
- Prepare delinquent accounts for placement with external collection agencies in accordance with company policy.
- Monitor changes in customers' financial status and payment patterns.
- Verify and maintain customer accounts to ensure accuracy and up-to-date customer profiles.
- Perform any other tasks as assigned or required.
We are looking for individuals who have:
- 1 to 3 years of experience, preferably in accounts receivable capacity.
- Call center experience is considered an asset.
- College diploma in accounting, business, or related field.
- Proficiency in Microsoft Office Suite (Word, Outlook, Excel).
- Strong communication, customer service, and interpersonal skills with the ability to establish and maintain effective relationships with customers and colleagues.
- Ability to work independently.
