COMPLETE BENEFITS PLAN AND A FULL TIME, PERMANENT POSITION
Overview
Join the Coast Tire Team as an Automotive Service Advisor! In this vital role, you will serve as the primary point of contact between customers and our service department, ensuring a seamless and positive experience for every vehicle owner. Your expertise in automotive diagnostics, mechanical knowledge, and exceptional customer service skills will drive customer satisfaction and loyalty. If you thrive in a fast-paced environment, love working with cars, and excel at building relationships, this is the perfect opportunity to accelerate your career in automotive service!
Duties
- Greet customers warmly, listen to their vehicle concerns, and accurately document their needs to facilitate efficient service.
- Provide detailed auto estimates for repairs and maintenance, including oil changes, brake repairs, tire services, alignments, suspension work, shocks & struts, transmissions, diesel engine repairs, air brake systems, and auto body repairs.
- Communicate clearly with technicians regarding vehicle issues and ensure timely updates to customers throughout the repair process.
- Upsell additional services or maintenance based on vehicle diagnostics and mechanical assessments to maximize shop productivity and customer value.
- Manage service writing tasks by preparing work orders, processing invoices, and handling cash transactions accurately.
- Coordinate with mechanics and service technicians to prioritize repairs such as wheel alignments, suspension work, tire replacements, or complex diagnostics.
- Foster strong customer relationships through excellent communication skills, ensuring a positive experience that encourages repeat business and referrals.
Qualifications
- Proven dealership experience or prior auto service management background is highly preferred.
- Strong knowledge of automotive diagnostics, repair procedures, and mechanical systems including transmissions, oil changes, brake systems, suspensions, shocks & struts, tire services, diesel engines, air brakes, and auto body repairs.
- Experience with auto estimating software and service writing is essential.
- Demonstrated ability in upselling services while maintaining integrity and transparency with customers.
- Excellent customer service skills with a friendly yet professional demeanor.
- Mechanical experience or background as a mechanic or service technician is advantageous.
- Familiarity with automotive sales processes and automobile sales techniques is a plus.
- Ability to handle cash transactions accurately while managing multiple customer interactions efficiently. Join us to be part of a vibrant team dedicated to delivering top-tier automotive care! Your expertise will help drivers get back on the road safely while building lasting relationships that keep them coming back for all their vehicle needs.
- ALL NEW HIRES MUST HAVE A CLEAR CRIMINAL BACKGROUND AND DRIVING ABSTRACT
Job Types: Full-time, Permanent
Pay: $18.00-$21.00 per hour
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
Experience:
- Customer service: 5 years (required)
- Auto industry: 3 years (required)
Licence/Certification:
- Canadian PR, NOT a work permit (required)
Location:
Work Location: In person
