IT Systems & Operations Support Specialist
Company: The Brand Felt Ltd.
Location: Mississauga
Job Type: Full-time
About Us
The Brand Felt Ltd. is a leading Canadian manufacturer and converter of SAE Industrial Wool Felt and non-woven materials. Serving a wide array of diverse industries across North America, we rely on dedicated technical teams to drive continuous improvement in both business processes and technology infrastructure.
Position Summary
We are seeking a motivated, tech-savvy IT Systems & Operations Support Specialist to manage day-to-day IT infrastructure, assist end users, and maintain key business applications. This role is ideal for a proactive professional eager to grow their career in systems administration, cloud infrastructure, and network security within a dynamic manufacturing environment.
Key Responsibilities
- End-User & Helpdesk Support: Provide timely, courteous technical support for local and remote satellite offices across North America using proper helpdesk ticketing protocols.
- Workstation & User Onboarding: Handle equipment procurement, workstation setups, end-user account creation, and hardware/software troubleshooting (MS Windows 10/11 environment).
- Cloud & Collaboration Administration: Administer Microsoft 365 services, including SharePoint Online, Teams, and user access management.
- Network & Security Management: Support local network infrastructure (TCP/IP, DHCP, DNS, VoIP, wireless networking) and assist with web/firewall security policies.
- Vendor & Service Management: Assist in overseeing external IT service agreements, telecommunications providers, printer leases, and hardware vendors.
- Web & Documentation: Support website hosting platforms and maintain thorough technical documentation for system configurations, process improvements, and standard operating procedures.
Qualifications & Requirements
- Education & Experience: Technical diploma or degree in Computer Science, Information Technology, or a related field, with a minimum of 1 year of hands-on IT support experience.
- Systems & Networking Knowledge: Solid understanding of TCP/IP, DHCP, DNS, VoIP, wireless administration, and basic firewall/security policy management.
- OS & Hardware Proficiency: Strong hands-on experience with Microsoft Windows environments, desktop hardware, and software troubleshooting.
- Cloud Knowledge: Familiarity with Microsoft 365 suite management (SharePoint Online, Teams, Entra ID/Active Directory).
- Communication & Organization: Excellent verbal and written English communication skills; strong ability to prioritize tasks, multitask, and manage helpdesk queues effectively.
- Problem-Solving Ability: A self-starter attitude with a strong drive to research solutions independently while collaborating effectively with internal teams.
What We Offer
- Competitive salary based on experience
- Growth and career development opportunities within IT and business operations
- Collaborative and supportive work environment
Job Types: Full-time, Permanent
Pay: $45,000.00-$50,000.00 per year
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care
Ability to commute/relocate:
- Mississauga, ON: reliably commute or plan to relocate before starting work (preferred)
Experience:
- system administration: 1 year (preferred)
Work Location: In person
