About us
Kelly's Cycle Centre
A Yamaha Elite Dealer with genuine rider and mechanical expertise in Motorcycles, ATVs, Side by sides and more. We are your service specialists. We advise on and sell parts, accessories, helmets, jackets, gloves, boots, Yamaha apparel, Yamalube oil, GYTR and Star accessories.
Join our small team of experienced experts and strive to become one yourself. Develop your skills be part of our community and help us grow.
KEY ACCOUNTABILITIES:
- Greet customers professionally and courteously in a timely manner
- Respond to incoming emails and phone calls in a timely manner
- Receive special order parts, process online orders, prepare and ship parts daily
- Assist customers with finding and fitment, if applicable, of Parts and Accessories product
- Handle customer sales and special orders competently and efficiently
- Maintain floor stock levels and displays
- Notify the manager of low or incorrect inventory levels
- Attend online training for Yamaha Parts, Accessories, Oils and Lubricants
- Ensure P&A department is clean and presentable to customers
- Utilize basic tools in the dealer management system (DMS)
- Comply with established security, sales and records keeping procedures and practices, wear a Yamaha shirt
- Prioritize customer service and selling and customer satisfaction
- Teamwork oriented with the ability to work in a learning environment
- Drive to meet and exceed performance expectations
- Strong sense of pride and responsibility for the maintenance of department areas
- Personal attributes desired: honest, trustworthy, and demonstrates sound work ethic
CUSTOMER SATISFACTION:
- Provide first rate customer service and always strive to meet the customer’s needs and expectations
- Ensure customer complaints/problems/issues are resolved to the customer’s satisfaction, involve manager if needed
- Ensure customer questions are answered, find the answer if you do not know it
EXPECTATIONS:
- Model superior customer service behavior for all coworkers by maintaining positive relationships with customers, suppliers, employees, and owners
- Maintain P&A qualifications by reviewing both new and supplemental training programs and mastering the skills and information contained within the programs
- Be honest and fair in all business dealings
REQUIREMENTS:
- Previous retail experience processing debit and credit card transactions
- Able to use Microsoft Windows 11, Outlook
- Attention to detail, never stop learning
- Able to work in a small team of experienced experts and strive to become one yourself, we will train
Job Type: Full-time
Pay: $20.00-$21.00 per hour
Benefits:
Work Location: In person
