Founding Commercial Operations Lead
Grill Hero London
Salary: $60,000–$85,000 per year
Job Type: Full-Time
Location: London, ON and surrounding Southwestern Ontario markets
Job Location Type: On the Road
This Is Not a Typical Management Job
We're looking for a builder.
Grill Hero London is launching a commercial equipment reset and asset protection division focused on restaurants, food-service operators, commissaries, and commercial cooking environments.
We're seeking a Founding Commercial Operations Lead to help build this division alongside ownership.
This is a hands-on leadership role combining operations, field execution, team development, customer interaction, and commercial growth.
If you're looking for a highly structured corporate environment where everything is already built, this role likely isn't for you.
If you thrive on accountability, solving problems, leading from the front, and helping build something meaningful from the ground up, we'd like to hear from you.
About Grill Hero
Grill Hero is one of Canada's leading grill cleaning and outdoor cooking service brands.
Our London operation is expanding into commercial equipment reset and asset protection services throughout Southwestern Ontario.
We don't replace daily cleaning or hood service.
We reset the cooking equipment layer in between — where grease compounds, labour escalates, and asset performance starts to drift.
What You'll Be Doing
Operations Leadership
- Help build and stabilize daily commercial operations
- Support route planning and workflow coordination
- Improve systems, efficiency, and execution standards
- Support technician accountability and development
- Work directly with ownership on growth initiatives
Field Leadership
- Lead and participate in commercial equipment reset projects
- Work inside active restaurant and food-service environments
- Maintain quality, safety, and professionalism standards
- Coach and support technicians in the field
- Lead by example
Commercial Growth
- Participate in customer assessments and walkthroughs
- Build relationships with restaurant operators
- Support recurring account growth
- Help identify operational and sales opportunities
Who Will Thrive Here
You may be a strong fit if you've worked in:
- Restoration or emergency services
- Commercial cleaning leadership
- Facility services
- Commercial kitchens
- Food production
- Military leadership
- Trades or field operations management
- Route-based service businesses
Direct commercial kitchen cleaning experience is not required.
What matters most is your ability to lead, solve problems, communicate professionally, and execute consistently.
Our HERO Values
Everything we do is guided by four core values:
Honesty
We operate with integrity, accountability, and transparency.
Empathy
We treat customers and teammates with respect and professionalism.
Reliability
We do what we say we're going to do.
Openness
We communicate clearly, seek improvement, and remain coachable.
These values influence hiring, promotions, leadership opportunities, and daily operations.
What We're Looking For
- High accountability
- Strong work ethic
- Calm under pressure
- Operational problem-solving ability
- Leadership experience
- Reliable communication skills
- Independent thinking
- Professional presence
- Physical ability to perform active field work
What Success Looks Like
Within your first year, you'll help:
- Build recurring commercial accounts
- Improve operational efficiency
- Strengthen technician performance
- Reduce operational bottlenecks
- Create scalable systems for future growth
- Help establish Grill Hero as a leader in commercial equipment reset services
Benefits
- On-site parking
- Casual dress
- Company events
Before You Apply
Please answer the following questions in your application:
- What is the most operationally challenging environment you've worked in?
- Tell us about a process or system you improved.
- Why does this opportunity interest you?
- What are your compensation expectations?
Applications that do not answer these questions may not be considered.
One Final Question
When something important breaks, are you the person who:
A) Waits for instructions
or
B) Takes ownership and figures it out?
If your answer is B, we'd like to hear from you.
Pay: $60,000.00-$85,000.00 per year
Benefits:
- Casual dress
- On-site parking
Application question(s):
- Are you willing and able to perform hands-on field work in commercial kitchens?
- Describe a process, workflow, or operational problem that you personally improved. What was the situation, what did you change, and what was the result?
- Describe the largest team or crew you have directly led. Include team size, industry, and your responsibilities.
Experience:
- leading employees, crews, or teams: 2 years (required)
Licence/Certification:
- Ontario, G Driver's Licence (required)
Work Location: On the road
