About Us:
SuccessfulMatch.com, Inc. is a global online dating company operating premium dating platforms, including MillionaireMatch, one of the longest-running millionaire dating websites launched in 2001.
We provide a discreet and professional dating experience for users seeking meaningful relationships.
Job Overview:
We are seeking a reliable and customer-focused **Customer Service Representative** to join our team as a **part-time remote independent contractor**.
The ideal candidate must be **currently residing in Canada** and have **strong English communication skills** and **previous phone-based customer service experience**.
In this role, you will primarily handle **customer phone interactions**, including responding to **inbound calls** and occasionally making **outbound follow-up calls**. You will assist customers with membership and account-related inquiries, resolve concerns, and provide a professional customer experience.
Schedule & Payment:
- Schedule: 3-4 days per week, during 8:00 AM - 5:00 PM Eastern Time. Working days are flexible and may vary based on business needs, including occasional weekend shifts.
- Payment is issued monthly via Wise.
Key Responsibilities:
- Handle **customer phone inquiries**, including **inbound calls and occasional outbound follow-ups**, to provide professional support for membership, account, billing, and service-related requests.
- Communicate clearly and empathetically with customers to understand their needs and provide appropriate solutions.
- Resolve customer concerns professionally while maintaining a positive customer experience.
- Assist customers with account issues, billing questions, and general service requests.
- Follow established procedures and document customer interactions accurately.
- Occasionally assist with email support, live chat, and other customer service tasks when needed.
Qualifications:
- **Must be currently residing in Canada.**
- **Minimum 2 years of customer service experience, with phone-based customer support experience preferred.**
- **Strong verbal and written English communication skills.**
- Excellent communication, problem-solving, and customer service skills.
- Ability to remain patient, professional, and customer-focused in different situations.
- Comfortable working remotely and managing tasks independently.
- Experience handling customer inquiries, complaints, and account-related issues is preferred.
Pay: $19.00-$22.00 per hour
Experience:
- phone-based customer suppor: 2 years (required)
Location:
Work Location: Remote
