The Canadian Public Safety Operations Organization (CanOps) invites applications from qualified candidates for the position of 911 Call Taker at the Provincial Emergency Communications Centre (PECC) South location in Regina.
POSITION SUMMARY:
CanOps is hiring 911/Fire Calltakers for its new Provincial Emergency Communication Centre (PECC) South in Regina, offering a unique opportunity to join the founding team of a state-of-the-art emergency communications facility. In this critical frontline role, employees serve as the first point of contact during emergencies, using strong communication, listening and decision-making skills to gather information, provide reassurance and help coordinate emergency responses. The PECC currently handles 9-1-1 calls and fire/rescue dispatch services for communities and more than 365 fire departments across Saskatchewan. As operations expand over time, successful candidates will have opportunities to develop new skills, contribute to the growth of the centre, and help shape the future of emergency communications in the province.
TRAINING
The successful candidate will be required to complete a full-time, paid training term that consists of:
- 3 weeks of in-classroom training in Regina
- 8 to 12 weeks of on-the-floor training at our Provincial Emergency Communication Centre (PECC) North location near Prince Albert and PECC South location in Regina.
- After successfully completing training, employees will return to the PECC South location and will work rotating shift work.
- While employees complete on-the-floor training at the PECC North location near Prince Albert, CanOps will provide per diems for eligible travel, meals, and accommodation expenses.
PRIMARY RESPONSIBILITIES AND DUTIES:
- Answer and process 9-1-1 and fire-related emergency calls.
- Gather critical information quickly and accurately.
- Assess situations and determine appropriate response requirements.
- Enter and maintain accurate information in Computer-Aided Dispatch (CAD) systems.
- Transfer or route calls to the appropriate emergency response agency.
- Maintain confidentiality and professionalism while supporting public safety operations.
QUALIFICATIONS:
- Grade 12 Diploma or equivalent
- Legally entitled to work in Canada
- Minimum typing speed of 35 WPM
- Clear Criminal Record Check
- Certified Hearing Test
- Ability to complete shift work, including a rotating shift schedule consisting of 12-hour shifts, both days and nights, including holidays and weekends
- Successful completion of on-the-job training
COMPETENCIES:
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team
- Customer Service -Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Problem Solving -Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
WHY JOIN CANOPS?
- Be part of the founding team at a new emergency communications centre.
- Help shape the culture and future of PECC South from day one.
- Make a meaningful impact on public safety across Saskatchewan.
- Receive comprehensive paid training and ongoing development opportunities.
- Build a rewarding career in emergency communications.
- Work alongside dedicated public safety professionals.
- Enjoy competitive wages, benefits, and opportunities for advancement.
WORKING CONDITIONS:
- Location: PECC South office in Regina
- Schedule and hours of work: As per the Collective Bargaining Agreement between the Canadian Public Safety Operations Organization and Local 5094 of the International Association of Fire Fighters.
- Physical Demands: This role requires extended periods of sitting and working in a high paced, focused, technology-driven communications centre environment.
Apply By: August 14, 2026
Pay: $26.74 per hour
Benefits:
- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Vision care
- Wellness program
Work Location: In person
