Lead One of Alberta's Premier Medical Aesthetics Clinics
The Face Institute is a leading medical aesthetics clinic in Edmonton, Alberta, recognized for exceptional patient care, clinical excellence, and natural-looking results. Our experienced team provides advanced cosmetic treatments in a luxurious, patient-focused environment where quality, integrity, and innovation are at the core of everything we do.
Today, The Face Institute is an established with a talented clinical and administrative team and an outstanding reputation within the community.
As we continue to strengthen and grow our organization, we are seeking an exceptional Chief Executive Officer (CEO) to lead every aspect of the business, beginning in mid-September 2026.
The Opportunity
This is a rare opportunity to lead an established healthcare organization with a strong reputation and significant potential for continued success.
Reporting directly to the owners, the Chief Executive Officer will have full responsibility for the leadership, strategy, operations, financial performance, culture, and long-term success of The Face Institute.
The owner remains actively involved in treating patients and serving clients. They are seeking a trusted executive who will lead the business, make operational decisions, build an exceptional leadership team, and ensure the clinic operates at the highest possible standard.
The CEO will be empowered to improve systems, develop people, and drive organizational excellence while working collaboratively with the owners to execute the long-term vision of the company.
Key Responsibilities
Executive Leadership
- Lead the organization with integrity, professionalism, and accountability.
- Develop and execute the strategic vision of the company.
- Foster a culture of excellence, teamwork, ownership, and continuous improvement.
- Provide leadership and mentorship to managers and department leaders.
- Build a high-performing organization focused on exceptional patient care and business results.
Operations
- Oversee all day-to-day operations of the clinic.
- Continuously improve systems, workflows, policies, and operational efficiency.
- Ensure the organization consistently delivers an exceptional patient experience.
- Maintain compliance with all applicable healthcare and employment regulations.
- Identify opportunities to improve productivity, service quality, and organizational performance.
Financial Leadership
- Assume full responsibility for the financial performance of the business.
- Develop annual budgets and financial forecasts.
- Monitor key performance indicators and implement strategies to improve profitability.
- Analyze financial reports and make data-driven business decisions.
- Oversee vendor relationships and major purchasing decisions.
People & Culture
- Recruit, develop, and retain exceptional talent.
- Create a culture of accountability, professionalism, collaboration, and respect.
- Lead performance management, coaching, succession planning, and leadership development.
- Ensure every employee understands expectations and has opportunities for growth.
- Build a workplace where employees are engaged, supported, and motivated to perform at their best.
Marketing & Business Performance
- Partner with internal and external marketing resources to maximize patient acquisition and retention.
- Evaluate marketing performance and return on investment.
- Identify opportunities to improve patient experience and increase lifetime patient value.
- Strengthen the clinic's position as a leader in medical aesthetics.
Patient Experience
- Champion an exceptional luxury patient experience.
- Ensure every operational decision reflects the clinic's commitment to excellence.
- Continuously monitor patient satisfaction and implement improvements where needed.
- Protect and enhance the reputation of The Face Institute.
Qualifications
The successful candidate will possess:
- Multiple years of progressive senior leadership or executive experience.
- Demonstrated success leading businesses with annual revenues of $5 million or more.
- Proven experience improving operational performance, profitability, and organizational culture.
- Strong financial acumen with experience in budgeting, forecasting, financial reporting, and KPI management.
- Experience leading multidisciplinary teams of 20 or more employees.
- Exceptional leadership, communication, coaching, and decision-making abilities.
- A track record of building high-performing teams and creating accountability throughout an organization.
- Strong strategic thinking balanced with hands-on operational execution.
Highly Preferred
Experience leading organizations within:
- Medical aesthetics
- Private healthcare
- Cosmetic surgery
- Plastic surgery
- Dermatology
- Dentistry
- Ophthalmology
- Wellness
- Hospitality
- Luxury retail
- Other premium service businesses where exceptional client experience is central to success
An MBA or equivalent executive education is considered an asset.
What We're Looking For
Our ideal CEO is:
- An exceptional leader who inspires confidence and earns trust.
- Financially savvy and highly analytical.
- Decisive, confident, and accountable.
- Passionate about developing people and building strong teams.
- Comfortable making difficult decisions when necessary.
- Driven by continuous improvement and operational excellence.
- Focused on delivering extraordinary patient experiences.
- Entrepreneurial, adaptable, and solutions-oriented.
- Equally comfortable discussing financial statements, coaching managers, solving operational challenges, and leading organizational strategy.
Measures of Success
The successful CEO will:
- Build a strong, accountable leadership team.
- Improve employee engagement, performance, and retention.
- Expand the cosmetic injector team to increase patient access, treatment capacity, and revenue growth while maintaining strong clinical outcomes, patient satisfaction, and team culture.
- Achieve agreed-upon financial and operational objectives.
- Strengthen organizational systems and operational efficiency.
- Maintain exceptional patient satisfaction and online reputation.
- Improve marketing effectiveness and return on investment.
- Foster a culture of professionalism, accountability, and continuous improvement.
- Build an organization that operates successfully with minimal owner involvement in day-to-day business management while maintaining close alignment with the owners' long-term vision.
Compensation & Benefits
We offer a competitive executive compensation package that includes:
- Competitive total compensation package of $150,000–$165,000 per year, inclusive of performance-based incentives.
- Health and dental benefits
- Paid vacation
- The opportunity to lead one of Canada's premier medical aesthetics clinics
Pay: $150,000.00-$165,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
Work Location: In person
