Location: HVAC X Supply – Mississauga, ON
About the Role
HVAC X Supply is looking for a friendly, organized, and customer-focused Front Counter Receptionist to join our growing team. As the first point of contact for customers, contractors, and vendors, you'll play a key role in delivering exceptional service while supporting daily front office operations.
The ideal candidate is professional, detail-oriented, comfortable working in a fast-paced environment, and confident using ERP systems and handling customer inquiries over the phone and in person.
Responsibilities
- Greet and assist walk-in customers, contractors, and suppliers.
- Answer incoming phone calls and direct inquiries to the appropriate department.
- Provide excellent customer service while handling product, order, and general business inquiries.
- Process customer orders, invoices, and payments using the company's ERP system.
- Create quotes and sales orders as required.
- Maintain accurate customer information and records.
- Coordinate with the warehouse and sales team regarding order pickups and availability.
- Respond to emails and general administrative inquiries in a timely manner.
- Keep the front reception area clean, organized, and professional.
- Assist with filing, data entry, and other administrative tasks as needed.
Qualifications
- 2+ years of reception, front desk, customer service, or administrative experience.
- Excellent verbal and written communication skills.
- Strong telephone etiquette and confidence speaking with customers.
- Experience using ERP systems
- Proficient with Microsoft Office (Outlook, Word, Excel).
- Strong organizational skills with excellent attention to detail.
- Ability to multitask and work efficiently in a fast-paced environment.
- Positive attitude, reliability, and a team-first mindset.
Preferred Qualifications
- Previous experience in the HVAC, plumbing, electrical, construction, or wholesale distribution industry is considered an asset.
- Experience processing invoices, purchase orders, and customer accounts.
What We Offer
- Supportive team environment
- Stable full-time position
- On-site parking
If you enjoy working with people, thrive in a busy environment, and take pride in delivering outstanding customer service, we'd love to hear from you.
Pay: $18.00-$20.00 per hour
Benefits:
- Casual dress
- On-site parking
Work Location: In person
